Marcy Parks
Goldsboro
Summary
Dedicated guest service representative with strong attention to detail and computer skills. Proven ability to assist guests and address inquiries effectively, ensuring satisfaction and memorable experiences.
Overview
34
34
years of professional experience
Work History
Guest Service Representative
Hampton Inn & Suites By Hilton
8021 Arco Corporate Dr
08.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Responded to guest inquiries promptly, providing information about hotel services and local attractions.
- Processed reservations accurately using hotel management software to maintain booking integrity.
- Collaborated with housekeeping to ensure room readiness and address guest requests efficiently.
Health Care Assistant
C
Goldsboro, NC
07.1992 - 04.2020
- Assisted patients with daily living activities to enhance quality of care.
- Monitored patient vital signs to ensure timely interventions.
- Collaborated with nursing staff to implement care plans effectively.
- Educated patients and families on health management and wellness practices.
Guest Service Representative
Comfort Inn & Suites
Raleigh, NC
09.2015 - 12.2015
- Handled guest complaints professionally, striving for resolution and customer satisfaction.
- Monitored front desk area for cleanliness and organization, enhancing guest experience.
- Provided support during peak periods by managing multi-line phone systems effectively.
- Maintained accurate cash handling procedures during transactions and reconciliations at end of shifts.
Education
High School Diploma -
Eastern Wayne Senior High School
Goldsboro, NCSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Timeline
Guest Service Representative
Hampton Inn & Suites By Hilton
08.2025 - Current
Guest Service Representative
Comfort Inn & Suites
09.2015 - 12.2015
Health Care Assistant
C
07.1992 - 04.2020
High School Diploma -
Eastern Wayne Senior High School