MARCY AMY BUICE
SC
Summary
Experienced professional with 20+ years in property management, real estate, and public settings. Organized and task-oriented, excelling at engaging with diverse stakeholders. Bilingual in Spanish with strong communication skills. Expertise in Tax Credit Properties, HUD regulations, and office support. Proficient in MS Word, Excel, QuickBooks, Yardi, MRI, and more. Skilled in property improvement and operational optimization for efficiency. Known as a hardworking and resourceful Community Manager with a friendly and professional approach.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Capital
Greenville, SC
12.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Oversaw property operations, ensuring compliance with regulations and enhancing tenant satisfaction.
- Trained and mentored junior staff on best practices in property management and customer service excellence.
- Conducted regular inspections to identify issues, implementing corrective measures promptly to maintain standards.
Community Manager
Blue Oak
Paso Robles, CA
01.2021 - 09.2024
- Maintain 142 Unit Luxury Complex
- Send out and Process lease renewals
- Process Applications
- Process Move ins and Move Outs in a timely manner
- Maintain excellent curb appeal
- Maintain the best customer service
- Supervise 3 staff members
- Do reports on a regular
- Hold meetings
- Hire and Fire as needed
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Effectively managed team of 2 maintenance and 1 leasing agent personnel.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
Community Manager
Ocean Villas Apartments
Oxnard, CA
10.2015 - 12.2020
- Montgomery Partners
- Maintaining a 119 unit complex
- Maintain great curb appeal
- Collect rents
- Serve notices
- Accounts receivables
- Supervise Maintenance staff and Vendors
- Maintenance Requests and work-orders
- Process Move ins and Move outs
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Property Manager
The Crest
Pacific Grove, CA
06.2013 - 09.2015
- The Crest At Pacific Grove
- Maintaining 100 units and over 250 plus residents
- Raising rents
- Obtaining lease renewals
- Kept property leased up
- Move in & move out settlements
- Supervised 2 staff members
- Made sure property ran smoothly
- Kept residents and owner happy
- Collected rents in a timely manner
- Ran credit and background checks and verification's
- Made sure all bills were paid up on the property in a timely manner
- Made sure vendors did work correctly
- Ran two suites that we rented out like hotel rooms
- Ran weekly meetings with employee
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Property Manager
Peoples Self Help Housing
Morro Bay, CA
11.2009 - 06.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Conducted regular inspections to identify issues, implementing corrective measures promptly to maintain standards.
Education
Rural Development -
USDA
2013
Property Manager - Certified Manager
CA
01-2013
fair housing, Leasing, Sexual Harassment, and Rural Development Course’s Completed - undefined
Grace Hill School
2010
Certificate, Real Estate Principles - Business Administration
ALLIED SCHOOLS
Monterey, CA2005
Certified Manager - undefined
HEALD COLLEGE
Salinas, CA2003
Skills
- Grounds and Facility Inspection
- Security Management and Enhancement
- Dispute Handling
- Deposits Management
- Performance Assessment
- Legal Issue Resolution
- Violation Resolution
- Local and State Laws
- Sale and Rental Recordkeeping
- Administrative Leadership
- Insurance Coordination
- Income and Expense Management
- Rent Collection
- Payment Management
- Accounts Payable and Accounts Receivable
- Safe Work Practices
- Rent Growth
- Office Organization
- Bid Proposals
- Financial Budgeting and Reporting
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Staff management
- Leasing and sales
- Eviction procedures
- Occupancy management
- Property management expertise
- Adaptable
Certification
Certified Property Manager
Languages
Spanish
Full Professional
Timeline
Property Manager
Capital
12.2024 - Current
Community Manager
Blue Oak
01.2021 - 09.2024
Community Manager
Ocean Villas Apartments
10.2015 - 12.2020
Property Manager
The Crest
06.2013 - 09.2015
Property Manager
Peoples Self Help Housing
11.2009 - 06.2013
fair housing, Leasing, Sexual Harassment, and Rural Development Course’s Completed - undefined
Grace Hill School
Certificate, Real Estate Principles - Business Administration
ALLIED SCHOOLS
Certified Manager - undefined
HEALD COLLEGE
Rural Development -
USDA
Property Manager - Certified Manager
CA
Skills
- Tenant and Eviction Laws
- Property Showing
- Community Marketing
- Social Media Engagement
- Daily Operations Management
- Rental Pricing Strategies
- Property Tours
- Employee Motivation and Guidance