Mardi Lorenz
Kalamazoo,MI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Kalamazoo Country Club
05.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set up and tear down of indoor and outdoor events
Server
Wooden Paddle Pizza
05.2022 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Speech, Language, And Hearing Sciences
Western Michigan University
Kalamazoo, MI05.2025
High School Diploma -
Lincoln-Way West High School
New Lenox, IL05.2021
Skills
- Table Setting
- Table Bussing
- Food Running
- Daily Specials Memorization
- Beverage Preparation
- Strong Work Ethic
- Time Management
- Conflict Resolution
- Organizational Skills
Languages
American Sign Language
Limited Working
English
Native or Bilingual
Timeline
Server
Kalamazoo Country Club
05.2023 - 09.2023
Server
Wooden Paddle Pizza
05.2022 - 08.2022
Bachelor of Science - Speech, Language, And Hearing Sciences
Western Michigan University
High School Diploma -
Lincoln-Way West High School
Similar Profiles
Luke ZeilengaLuke Zeilenga
Golf Caddy at Kalamazoo Country ClubGolf Caddy at Kalamazoo Country Club
Clifford L. MooreClifford L. Moore
Golf Course Manager at Mountain Ridge Country ClubGolf Course Manager at Mountain Ridge Country Club
JESSICA VILLALOBOSJESSICA VILLALOBOS
Cake Decorator/ Merchandiser at Sam's Club/Kalamazoo, MI/ Hodgkins, IL/ 2011-2023Cake Decorator/ Merchandiser at Sam's Club/Kalamazoo, MI/ Hodgkins, IL/ 2011-2023