Maren Nelson
Garden City,UT
Summary
Experienced Payment Specialist with over two decades at Kroger Co., adept in payment processing and customer service. Excelled in account reconciliation and resolving payment discrepancies, enhancing financial accuracy. Demonstrated strong problem-solving and organizational skills, significantly improving customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Member Specialist
Sams Club
South Jordan, UT
10.2025 - Current
- Executed customer service operations through efficient cashiering and return processing.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Manages memberships upgrades and promotes credit card applications.
- Handles cash, credit and digital transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Payment Specialist
Kroger Company
Salt Lake City
01.2001 - 09.2024
- Accurately maintained records of payment transactions in accordance with company standards.
- Processed and refunded payment to Kroger customers.
- Successfully processed high-volume payments and reconciled accounts daily.
- Trained and collaborated with others in the department to ensure accuracy of accounts.
- Provided effective customer service by promptly responding to emails and phone calls.
- Assisted and supported the Kroger Covid employee mandates.
- Handled all Kroger WIC return checks and accounts according to various state laws.
Education
Utah Valley University
Orem, UT01-1996
Skills
- Payment processing
- Banking operations
- Microsoft Excel
- Data entry skills
- Spreadsheets/Journal entries
- Ten Key
- Time management
- Customer service
- Attention to detail
- People skills
- Team work
Timeline
Member Specialist
Sams Club
10.2025 - Current
Payment Specialist
Kroger Company
01.2001 - 09.2024
Utah Valley University