Maressa Castillo
Kyle,TX
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Austin Independent School District
Austin, TX
08.2024 - Current
- Coordinated meetings and communicated agendas with participants effectively.
- Handled incoming calls and directed inquiries to appropriate departments.
- Assisted in maintaining student records and ensuring confidentiality.
- Organized documents and maintained filing systems for easy access.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Lead Teller
Austin Telco Federal Credit Union
Austin, TX
01.2020 - 08.2024
- Managed daily cash operations and balanced cash drawers efficiently.
- Assisted customers with account inquiries and transaction processing.
- Trained new tellers on procedures and customer service best practices.
- Monitored compliance with bank policies during transactions and activities.
- Utilized banking software to process deposits, withdrawals, and transfers.
- Resolved customer concerns promptly to maintain satisfaction and trust.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Audited teller transactions for accuracy prior to submission for processing.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
Cashier
HEB Grocery Store
Austin, TX
05.2018 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Handled returns and exchanges according to store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Crockett High School
Austin, TX05-2019
Skills
- Data entry
- Document management
- Meeting coordination
- Confidentiality protocols
- Calendar management
- Customer service
- Communication skills
- Office organization
- Deadline oriented
- Microsoft Excel
- School records management
- Payroll and budgeting
- Document preparation
- Substitute teacher coordination
- Spreadsheet development
- Meeting arrangements
- Clerical support
Timeline
Administrative Assistant
Austin Independent School District
08.2024 - Current
Lead Teller
Austin Telco Federal Credit Union
01.2020 - 08.2024
Cashier
HEB Grocery Store
05.2018 - 01.2020
High School Diploma -
Crockett High School