Margaret Darter
Fort Worth,TX
Summary
Results-driven with a proven track record of training and encouraging retail teams to give customers memorable and positive experiences while exceeding brand's collective sales goals. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Overview
12
12
years of professional experience
Work History
Keyholder Manager
Vince
Dallas, TX
03.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences to build repeat business and loyalty.
- Provided sales feedback to district management to address concerns in sales reports.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
3rd Keyholder
MAC Cosmetics
Plano, TX
07.2021 - 03.2022
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves tp ensure the flow of business wouldn't be interrupted by lack of stock on the floor
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees or other employees to new roles within the store
- Provided sales feedback to management to address concerns in sales reports.
Personal Stylist/Brand Ambassador for Vince
Neiman Marcus
Fort Worth, TX
12.2017 - 07.2021
- Completed floorsets, filled floor, and maintained visual merchandising standards.
- Engaged, educated and befriended customers to deliver amazing shopping experiences.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Built client relationships through phone and social media outreach.
- Achieved and exceeded sales goals in line with prescribed selling strategy. Under my Business Management of the brand I took Vince at Neiman Marcus Fort Worth to be number 1 in the entire company for 2019 (pre-Covid)
Market Trainer
Cover FX Cosmetics
Dallas, TX
02.2017 - 12.2017
- Trained all employees across the Sephora Dallas Market about the brand including history, product knowledge, artistry tips, selling strategies, and directives.
- Optimized training curriculum with team exercises, group discussions and lectures.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Supported each location while in store by creating client experiences and building sales to create excitement and lasting clientele for the brand
Certified Makeup Artist/Sales
Sephora
Fort Worth, TX
05.2015 - 02.2017
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Maintained all client services within the allotted timeframe to ensure client satisfaction and to continue other booked appointments in a timely manner.
- Conducted makeup classes for groups of 15-20 students.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
Freelance Makeup Artist
MAC Cosmetics
Dallas, TX
06.2014 - 05.2015
- Performed full makeup applications/booked appointments to support each location so their team could focus on sales and flow of traffic.
- Helped each location with inventory and any other daily tasks they needed assistance with.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Manager on Duty
Massage Envy Spa
Fort Worth, TX
06.2014 - 04.2015
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Created financial reports and documentation for review by store management staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Product Specialist/Beauty Advisor
Dior
Fort Worth, TX
06.2012 - 05.2014
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection (cross selling)
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Demonstrated cosmetic application best practices to achieve desired looks and results.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Outsourced clients through out the store/mall to build potential clientele and offered samples or services to build sales and excitement for the counter.
Business Manager Clinique
Nordstrom
Hurst, TX
03.2011 - 05.2012
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Delivered product demonstrations and sample applications, raising exposure of key products and directives from the brand.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Established team priorities, maintained schedules and monitored performance.
- Set and executed Sales Goals for an increase of 20% to LY to ensure business was increasing and trending higher than the previous years and quarters before.
Education
Sherman High School
Skills
- Inventory Management
- Microsoft Office
- Analyzing Profitability
- Merchandise Promotion and Display
- Reporting and Performance Analysis
- Retail Operations
- Recruitment and Training
- Financial Recordkeeping
- Cash Handling and Reconciliation
- Computer Proficiency
- Flexible Work Schedule
- Decision Making
- Scheduling and Time-Tracking
- Delegation and Supervision
- Handling Complaints and Inquiries
- Customer Service Management
- Sales Leadership
- POS Terminal Operation
Timeline
Keyholder Manager
Vince
03.2022 - Current
3rd Keyholder
MAC Cosmetics
07.2021 - 03.2022
Personal Stylist/Brand Ambassador for Vince
Neiman Marcus
12.2017 - 07.2021
Market Trainer
Cover FX Cosmetics
02.2017 - 12.2017
Certified Makeup Artist/Sales
Sephora
05.2015 - 02.2017
Freelance Makeup Artist
MAC Cosmetics
06.2014 - 05.2015
Manager on Duty
Massage Envy Spa
06.2014 - 04.2015
Product Specialist/Beauty Advisor
Dior
06.2012 - 05.2014
Business Manager Clinique
Nordstrom
03.2011 - 05.2012
Sherman High School