Margaret Franco
Belleville,NJ
Summary
Results-driven Director of Operations, specializing in enhancing operational efficiency and customer satisfaction. Successfully implemented strategic initiatives that streamlined workflow processes and boosted team morale. Demonstrated leadership in managing cross-functional teams and executing performance management strategies. Track record of operational improvements that significantly increase productivity and lower costs.
Overview
10
10
years of professional experience
Work History
Director of Operations
AFC Urgent Care
South Plainfield, NJ
12.2013 - 02.2024
- Provided leadership and guidance to subordinate managers and supervisors.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Developed training programs for new employees as well as existing staff members.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Managed day-to-day operations of a large staff in multiple departments.
- Ensured compliance with applicable laws, regulations, industry standards.
- Created policies and procedures for improved workflow processes.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Paralegal Studies
Fairleigh Dickinson University
Madison, NJ06-2008
Skills
- Employee training
- Team building, leadership training
- Operational efficiency
- Performance analysis and employee reviews
- Scheduling
- Organizational structuring
- Policy/program development
- Problem-solving abilities and conflict resolution
- Reliability
- Administrative management
Timeline
Director of Operations
AFC Urgent Care
12.2013 - 02.2024
Paralegal Studies
Fairleigh Dickinson University