Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Margaret Reilly

Park Ridge,IL

Summary

With a proven track record at Gershenzon Dental, I excelled in office management and patient scheduling, enhancing customer relationships through meticulous data entry and adherence to health regulations. My leadership significantly improved operational efficiency, showcasing my ability to manage both tasks and teams with confidence and precision.

Overview

34
34
years of professional experience

Work History

Dental Office Manager

Gershenzon Dental
Chicago, IL
09.2004 - Current
  • Investigated issues thoroughly to resolve customer complaints swiftly.
  • Created summaries of monthly dental practice activities for senior management evaluation.
  • Maintained correct recording of patient information in administrative database.
  • Administered financial records for the practice.
  • Provided feedback through consistent individual check-ins focused on employee performance.
  • Led and mentored new employees to convey knowledge of company programs.
  • Confirmed completed work for uniformity, high standards, and regulatory compliance.
  • Conducted ongoing evaluations and delivered actionable feedback for employee development.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Guided administrative staff on effective filing techniques for medical records.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front Office Manager

Gershenzon Dental
Chicago, IL
09.2000 - 09.2004
  • Collected payments from patients in accordance with established policies and procedures.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Compiled and coded patient information or data in appropriate computer system.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Processed referrals to specialists when required by the dentist.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Completed relevant insurance and other claim forms.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dental Assistant

Gershenzon Dental
Chicago, IL
09.1990 - 09.2000
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Established clean, sterile and welcoming environment for patients.

Education

Some College (No Degree) - Health Sciences

Western Illinois University
Macomb, IL

Skills

  • Office management
  • Patient scheduling
  • Billing procedures
  • Data entry accuracy
  • Health regulations
  • Customer relationship management

References

References available upon request.

Timeline

Dental Office Manager

Gershenzon Dental
09.2004 - Current

Front Office Manager

Gershenzon Dental
09.2000 - 09.2004

Dental Assistant

Gershenzon Dental
09.1990 - 09.2000

Some College (No Degree) - Health Sciences

Western Illinois University

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Margaret Reilly