Margaret Vasquez
Chandler,AZ
Summary
Responsible, communicative, and dedicated to accurately and efficiently processing enrollment applications. Specialties include data entry, customer service, and promoting company initiatives.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2025
2025
years of professional experience
Work History
Enrollment Specialist
Maximus Federal Services
Phoenix, Arizona
10.2019 - Current
- Collaborated with faculty members regarding student progress reports or any issues related to their enrollment status.
- Reviewed applications for accuracy before submitting them for approval.
- Handled new enrollments by entering customers' data and reviewing information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Representative
Randstad
Phoenix, Arizonap
02.2014 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Collections Agent
Continental Commercial Group
Glendale, California
- Negotiate payments, payment plans, and settlements
- Update clients on account status
- Skip tracing by utilizing tools such as Lexis/Nexis, TLO, Etc.
- Prepared files for legal action such as garnishment, suspension of licenses, liens
- Data entry
Education
Certification - Telecommunications
Western Technical College
Van Nuys, CA11-1992
GED -
Canyon High School
Santa Clarita, CA05-1991
Skills
- Customer service background
- Excellent phone demeanor
- Decision making aptitude
- Enrollment verification
- Customer service expertise
- Strong organization
- Time management proficiency
- Mathematics skills
- Data entry skills
- Documentation management
Timeline
Enrollment Specialist
Maximus Federal Services
10.2019 - Current
Call Center Representative
Randstad
02.2014 - 09.2018
Collections Agent
Continental Commercial Group
Certification - Telecommunications
Western Technical College
GED -
Canyon High School