MARGARET WILCOX
Mercy Health
Cincinnati,OH
23
years of professional experience
Established Practice Manager with expertise in mentoring medical technicians and front office personnel. Enhanced clinic operations through strategic planning and process optimization, while ensuring adherence to regulatory compliance and quality assurance standards. Committed to maintaining high standards in patient care and staff performance.
Work History
Practice Manager
9 Years 2 Months- Supported practice staff, enhancing workflow and process efficiency.
- Assisted in developing regulatory compliance systems to ensure adherence to standards.
- Mentored and coached interns and newly hired team members on office procedures and the computer system.
- Motivated staff by offering direction and providing constructive feedback.
- Cultivated close working relationships with the entire staff, including providers.
- Communicated with patients with compassion while keeping medical information private.
- Addressed any patient or team member concerns immediately.
- Ensured adherence to OSHA and HIPAA regulations during daily operations.
- Motivated staff by providing direction and constructive feedback to foster professional growth.
Practice Manager
2 Years 1 Month- Managed supply ordering and inventory tracking for Ohio GI Liver, ensuring essential materials were always available.
- Facilitated support for practice staff, enhancing workflow and contributing to smoother operations.
- Mentored and coached interns and newly hired team members on office procedures and the computer system.
- Motivated staff by offering direction and providing constructive feedback.
- Addressed any patient or team member concerns immediately.
- Guided and encouraged staff through direction and constructive feedback, fostering a positive work environment.
- Ordered all supplies needed for the Ohio GI Liver and kept tabs on inventory levels.
Medical Assistant
13 Years- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files to ensure accurate records and efficient office operations.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses, supporting timely and accurate test results.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Prepared patients for procedures, including EKGs, phlebotomy, glucose testing, and pulmonary function tests, ensuring patient comfort and adherence to procedural protocols.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflow's running smoothly.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Trained patients on how to properly operate medical equipment.
Education
Associate of Applied Science - Health Care Administration
Skills
Policy development
Payroll management
Workflow optimization
Regulatory compliance
Medical staffing
Employee onboarding
Practice management
Staff mentoring
Budget management
Staff oversight
Patient care
Patient communication
Appointment scheduling
Timeline
Practice Manager
Mercy Health
06.2017 - CurrentRead More
Practice Manager
Ohio GI Liver
05.2015 - 06.2017Read More
Medical Assistant
Primed Cardiology
01.2004 - 01.2017Read More
Ohio Institute of Allied Health
Associate of Applied Science from Health Care Administration
Read More