Margaret Karnes

Work History

Mammoth Rock 'n' Bowl

Mammoth Lakes, CA

08.2018 - Current

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Processed orders and sent to kitchen employees for preparation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Checked guests' identification before serving alcoholic beverages.

Mammoth Coffee Roasting Co.

Mammoth Lakes, CA

07.2021 - 07.2023

Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed and motivated employees to be productive and engaged in work.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.

Mammoth Mountain

Mammoth Lakes, CA

05.2018 - 08.2021

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Monitored workflow to improve employee time management and increase productivity.