Margaret (Peggy) Rable
Warren,OH
Summary
Compassionate patient advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. Several years in patient support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Advocate
Trumbull Regional Medical Center
Warren, OH
05.2023 - Current
- Met regularly with department managers to review procedures and protocols related to patient advocacy.
- Round daily on patients to ensure quality care and address any concerns.
- Resolved customer complaints in a timely manner, while upholding company standards.
- Created reports summarizing cases handled by the Patient Advocacy Department each month.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Explained complex medical terminology to patients and families in an understandable manner.
- Facilitated communication between providers, patients, and family members.
- Provided emotional support to patients and their families during difficult times.
- Organized team events to promote a positive work environment.
- R
Orthopedic Coordinator
Trumbull Regional Medical Center
Warren, Ohio
10.2018 - 06.2023
- Ensured compliance with our Total Joint Program to maintain our Advanced Certification in Total Hips & Knees with JCHO.
- Facilitated communication between different departments regarding care of our orthopedic patients.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of program care that reflects best practices.
- Lead quarterly Performance Improvement Meetings.
RN Floor Nurse
Trumbull Regional Medical Center
Warren, Ohio
03.2010 - 10.2018
- Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
- Provided patient care plans in accordance with physician orders and established nursing protocols.
- Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
- Responded to medical emergencies promptly and provided life-saving interventions when necessary.
- Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
- Ensured accurate documentation of patient records according to hospital policy.
- Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
Education
Associate of Applied Science - Nursing
Kent State University
Ashtabula, OH12-2009
Skills
- Verbal and written communication
- Reporting
- Technical assistance
- Proficient in Meditech EMR, Microsoft Powerpoint, Excel, and Word
- Database coordination
- Patient Rights
- Quality Assurance
- Proactive Problem Solving
Certification
- RN OH 358388
- BLS
References
References available upon request.
Timeline
Patient Advocate
Trumbull Regional Medical Center
05.2023 - Current
Orthopedic Coordinator
Trumbull Regional Medical Center
10.2018 - 06.2023
RN Floor Nurse
Trumbull Regional Medical Center
03.2010 - 10.2018
Associate of Applied Science - Nursing
Kent State University
- RN OH 358388
- BLS
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