Maria Ambriz Ruiz
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
General Manager
McDonald's
01.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules
- Monitored financial performance, set budgets and controlled expenses to provide financial stability.
- Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and technology system
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies and inventory shrinkage
Server
California Pizza Kitchen
03.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and silverware.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
FLOOR SUPERVISOR
DIVINE CAFÉ AT SPRINGS PRESERVE
01.2017 - 09.2019
- Customer service, fulfilling the customer’s needs
- Creating a unique experience for each person that walks in to our café
- Cash handling, cash drawer maintenance at the beginning and end of the shift
- Work as a team to provide a fast and memorable experience
- Food and beverage inventory
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
SERVICE MANAGER
CHIPOTLE MEXICAN GRILL
04.2012 - 01.2017
- Knowledge of proper cash handling procedures
- Marketing promo days throughout the week
- Maintaining a positive unique customer experience
- Keeping a clean stocked line while making sure equipment is working properly
- Food and beverage inventory
- Inspiring my team by embracing our vision and culture
- Trained and supervised team of service staff members to meet business goals.
Education
Cimarron Memorial High School
2011
Skills
- Team building
- Bi-lingual (Spanish and English)
- Quick learner
- Multitasker
- Attention to detail oriented
- Customer Experience
- Labor Cost Controls
Additional Information
- 2
Timeline
General Manager
McDonald's
01.2020 - Current
Server
California Pizza Kitchen
03.2019 - 03.2020
FLOOR SUPERVISOR
DIVINE CAFÉ AT SPRINGS PRESERVE
01.2017 - 09.2019
SERVICE MANAGER
CHIPOTLE MEXICAN GRILL
04.2012 - 01.2017
Cimarron Memorial High School
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