Maria D. Beaver
Mooresboro,NC
Summary
Dynamic customer service professional with a proven track record at Anderson-Negele, excelling in problem resolution and critical thinking. Recognized for enhancing customer satisfaction and streamlining processes, I leverage active listening and data entry skills to drive efficiency and exceed performance metrics consistently.
Detail-oriented professional with strong client support and problem resolution skills. Committed to enhancing customer satisfaction through attentive listening and effective data management.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Anderson-Negele
Spartanburg, SC
05.2023 - Current
- Managed customer inquiries through phone, email, and chat channels to ensure timely resolutions.
- Collaborated with cross-functional teams to address complex issues affecting customer satisfaction.
- Established best practices for handling escalated concerns, reducing resolution times significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Online Grocery Associate
Walmart
Forest City, NC
08.2021 - 09.2023
- Streamlined order fulfillment processes to enhance efficiency and accuracy in grocery delivery operations.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Operations Manager
Michaels Arts and Crafts
Spartanburg, SC
04.2008 - 08.2021
- Streamlined inventory management processes, ensuring optimal stock levels and reducing excess waste.
- Led cross-functional teams to enhance operational workflows, improving overall store efficiency.
- Developed training programs for staff, boosting team performance and customer service quality.
- Implemented cost-saving initiatives that improved profitability without compromising product availability.
Assistant Manager
Jack in the Box
Dallas, TX
02.1996 - 04.2008
- Assisted in daily operations and customer service tasks to enhance team efficiency.
- Supported management in coordinating staff schedules and workflow processes.
- Maintained inventory levels, ensuring timely restocks and organization of supplies.
- Provided training to new team members on standard operating procedures.
- Collaborated with team to identify areas for process improvements and efficiencies.
- Monitored performance metrics to ensure adherence to quality standards.
- Engaged with customers to resolve inquiries and improve satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Skyline High School
Dallas, TX05.1997
Some College (No Degree) - Information Technology
DeVry University
Irving, TXSkills
- Client support
- Problem resolution
- Critical thinking
- Attentive listening
- Detail-oriented data management
- Data entry
Timeline
Customer Service Representative
Anderson-Negele
05.2023 - Current
Online Grocery Associate
Walmart
08.2021 - 09.2023
Operations Manager
Michaels Arts and Crafts
04.2008 - 08.2021
Assistant Manager
Jack in the Box
02.1996 - 04.2008
Some College (No Degree) - Information Technology
DeVry University
High School Diploma -
Skyline High School