Maria Cervantes
Vallejo,CA
Summary
Experienced Cashier Team Lead skilled in customer service, cash handling, and team leadership. Delivered accurate transactions and maintained dependable shift coverage while resolving customer issues in fast-paced retail and food service environments. Focused on leveraging proven strengths in team management and problem-solving to drive success in a new field.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Cashier Team Lead
Jack in the Box
Benicia, CA
11.2020 - 04.2024
- Supervised cashier workflows, ensuring accurate transactions and prompt guest service.
- Coordinated front counter coverage to maintain efficient service during peak rushes.
- Trained new team members on POS procedures and register accuracy.
- Monitored cash drawers, balancing receipts and resolving register discrepancies.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Set up new sales displays each week with fresh merchandise.
- Prepared food items following portioning, sanitation, and quality standards
- Operated kitchen equipment safely while maintaining clean workstations
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Cashier
Gas Station
Vallejo, CA
02.2023 - 09.2023
- Processed fuel, convenience store, and merchandise transactions accurately using a POS system.
- Balanced the cash drawer and prepared the shift counts for closing reconciliation.
- Assisted customers with price checks, product location, and payment questions.
- Balanced cash drawer and prepared shift counts for closing reconciliation.
- Stocked, tagged and displayed merchandise as required.
- Sanitized restrooms, common areas, and high-touch surfaces following established hygiene and safety standards.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma -
John Finney High School
VallejoSkills
- Cash handling
- Customer service
- Team leadership
- Customer assistance
- Customer engagement
- Availability flexibility
- Retail merchandising
- Product restocking
- Store opening and closing
- Punctual and reliable
- Flexible schedule
- Adaptability and dependability
- Empathy and patience
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Gas Station
02.2023 - 09.2023
Cashier Team Lead
Jack in the Box
11.2020 - 04.2024
High School Diploma -
John Finney High School