Maria Cruz
Fernley,Nevada
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Lowe's Stores
Reno NV, Fernley NV
05.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Store Manager
The Home Depot Store
Reno, NV
05.2023 - 03.2025
- Enhanced branch production rates by analyzing store needs to create efficient labor schedules that maximize productivity within budget constraints.
- Analyzed survey results and developed action plans to improve associate engagement, increase retention, and satisfaction metrics.
- Sustained top-tier customer service scores among three leading stores in the district.
Operations Manager
The Home Depot Super Store
Sparks, NV
03.2020 - 05.2023
- Collaborated with cross-functional teams to enhance customer service initiatives and drive satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed monthly compliance checks.
Merchandising Manager
The Home Depot Stores
San Rafael, CA and Reno, NV
02.2017 - 03.2020
- Oversaw inventory management to ensure accurate stock levels and timely replenishment.
- Executed visual merchandising strategies aimed at enhancing product visibility and fostering customer interaction.
- Developed and maintained collaborative relationships with vendors to ensure optimal customer service delivery.
- Drove sales target achievement through strategic management of merchandise replenishment and stock levels.
Specialty Manager
The Home Depot Stores
Napa, CA, Carson City, NV, and Reno, NV
03.2014 - 03.2016
- Conducted performance review meetings to enhance team effectiveness and streamline operational processes.
- Facilitated mentorship for junior staff to enhance skills and promote ongoing professional growth.
- Enhanced customer satisfaction through effective resolution of issues and prompt response to inquiries.
- Executed coordination of special events and promotions to enhance customer engagement.
Education
Bachelor of Science - Business Administration, Management
Western Governors University
Salt Lake City, UT01.2023
Professional Retail Management Certification - undefined
Bellevue University
NE01.2014
Skills
- Strategic leadership and customer relations
- Operational planning
- Workforce skill enhancement
- Inventory management
LANGUAGES
Spanish Literate
English Literate
Timeline
Assistant Store Manager
Lowe's Stores
05.2025 - Current
Store Manager
The Home Depot Store
05.2023 - 03.2025
Operations Manager
The Home Depot Super Store
03.2020 - 05.2023
Merchandising Manager
The Home Depot Stores
02.2017 - 03.2020
Specialty Manager
The Home Depot Stores
03.2014 - 03.2016
Professional Retail Management Certification - undefined
Bellevue University
Bachelor of Science - Business Administration, Management
Western Governors University