Maria Fernandez
San Antonio,TX
Summary
Results-driven bilingual Certified Medical Assistant with a proven track record of collaborating effectively with providers and patients. Skilled in scheduling appointments, surgeries, testing, and processing insurance authorizations. Proficient in managing correspondence related to referrals in patients' charts or electronic medical records. A team player excelling in both collaborative and independent work environments, demonstrating exceptional ability to perform well under pressure. Possessing extensive knowledge of HIPAA and FDCPA regulations, committed to advocating for the Golden Rule in all interactions.
Overview
7
7
years of professional experience
Work History
Surgical Coordinator
Alamo City Eye Physicians
San Antonio, TX
01.2024 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
Front Office Assistant
Metro North Cardiovascular Associates
04.2022 - 01.2024
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Provided accurate documentation of patient interactions in electronic health record system.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Collected deductibles and copays to post money to patient accounts.
- Contributed to a positive workplace atmosphere by fostering effective communication among team members.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
CMA
Gastroenterology Consultants of San Antonio
11.2019 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Authorizations Specialist
GCSA
04.2018 - 11.2019
- Supported team members with complex cases, providing expertise and guidance to resolve issues effectively.
- Developed strong relationships with healthcare providers through consistent professional communication, fostering trust and support between parties during the authorization process.
- Demonstrated exceptional attention to detail while handling sensitive personal information, adhering to HIPAA guidelines and maintaining confidentiality.
- Maximized accuracy of authorization decisions by thoroughly analyzing medical records and related documents against established criteria.
- Maintained up-to-date knowledge on industry regulations and company policies to ensure accurate processing of authorizations.
- Managed a high volume of correspondence with healthcare providers and clients, organizing emails and phone calls efficiently to ensure prompt responses.
- Reduced errors in authorization approvals by meticulously reviewing documentation and cross-referencing information.
- Increased efficiency in the approval process by identifying trends in frequent denials or delays, implementing proactive measures to prevent future issues.
- Contributed to departmental goals by participating in quality assurance activities, collaborating with colleagues to improve overall service delivery standards consistently.
Education
CMA -
Brightwood College
San Antonio, TxHigh School Graduate -
Theodore Roosevelt High School
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Preoperative preparation
- Stress management techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Surgical Coordinator
Alamo City Eye Physicians
01.2024 - Current
Front Office Assistant
Metro North Cardiovascular Associates
04.2022 - 01.2024
CMA
Gastroenterology Consultants of San Antonio
11.2019 - 03.2022
Authorizations Specialist
GCSA
04.2018 - 11.2019
CMA -
Brightwood College
High School Graduate -
Theodore Roosevelt High School