Maria Flores
Suisun,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Host
Sticky Rice Bistro and Bar
Fairfield, CA
10.2024 - 03.2025
- Took reservations from patrons by phone or online.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supported serving staff, and bussers to keep dining room presentable and ready for guests.
- Accepted payments from guests for dine-in and take-out foods.
Server
Chevy's Restaurant
Fairfield , CA
03.2023 - 05.2024
- Delivered excellent table service in a fast-paced environment, ensuring customer satisfaction.
- Took accurate orders, served food and beverages, and handled payments.
- Worked collaboratively with kitchen staff to ensure timely and high-quality food delivery.
- Monitored dining room for cleanliness and proper set-up at all times.
Customer Service Representative
Chewy.com
Phoenix, AZ
10.2022 - 02.2023
- Provided customer service via phone, assisting with order issues, product inquiries, and returns.
- Resolved customer concerns effectively, ensuring high levels of satisfaction.
- Maintained a strong knowledge of pet products and services to provide accurate recommendations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Shift Lead
Whataburger
Peoria , AZ
10.2021 - 07.2022
- Led shifts and coordinated team members to ensure efficiency and high service standards.
- Trained new employees and maintained quality control of food and customer interactions.
- Monitored inventory level and assisted in ordering supplies.
- Handled cash register transactions accurately while providing excellent customer service.
Shift Lead
Taco Bell
Suisun, CA
03.2021 - 08.2021
- Managed shifts, supervised staff, and handled cash management tasks.
- Ensured high-quality food preparation and service while maintaining a clean and safe environment.
- Handled customer concerns and ensured the team adhered to operational standards.
- Assessed reports and adjusted workflows to realign with targets.
Key Holder Supervisor
Claire's Stores
Vacaville, CA
09.2020 - 11.2020
- Supervised staff during shifts, ensuring smooth store operations and customer satisfaction.
- Supported merchandising, inventory management, and achieving daily sales targets.
- Performed daily cash management duties including deposits, audits.
- Supported the Store Manager in daily operations activities, as needed, such as opening and closing the store.
Brand Ambassador
Kiehl's
San Francisco , CA
04.2019 - 08.2020
- Represented the brand and promoted skincare products in a customer-facing environment.
- Educated customers about product benefits and usage to enhance skincare routines.
- Assisted with events and special promotions, increasing brand visibility and sales.
- Engaged customers through social media platforms to create a sense of community around the brand.
Brand Ambassador
Polo Ralph Lauren Factory Store
Vacaville, CA
06.2018 - 01.2020
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Provided exceptional customer service by assisting clients with product selection and styling recommendations.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Maintained an in-depth knowledge of merchandise to ensure accurate customer assistance.
Education
Some College (No Degree) -
Solano Community College
Fairfield, CA05-2026
High School Diploma -
Elise P. Buckingham Charter Magnet High School
Vacaville, CA06-2018
Skills
customer service excellence
sales and product knowledge
team leadership and training
cash handling and point-of-sale systems
communication and interpersonal skills
time management and multitasking
Timeline
Host
Sticky Rice Bistro and Bar
10.2024 - 03.2025
Server
Chevy's Restaurant
03.2023 - 05.2024
Customer Service Representative
Chewy.com
10.2022 - 02.2023
Shift Lead
Whataburger
10.2021 - 07.2022
Shift Lead
Taco Bell
03.2021 - 08.2021
Key Holder Supervisor
Claire's Stores
09.2020 - 11.2020
Brand Ambassador
Kiehl's
04.2019 - 08.2020
Brand Ambassador
Polo Ralph Lauren Factory Store
06.2018 - 01.2020
Some College (No Degree) -
Solano Community College
High School Diploma -
Elise P. Buckingham Charter Magnet High School
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