Maria Guarino
Port St Lucie,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Lead Server Trainer
Chilis
2020.03 - Current
- Assisted in onboarding new servers, providing training on menu items and service standards.
- Shadowed experienced trainers to learn effective coaching techniques and customer service practices.
- Collaborated with management to identify training needs based on staff performance evaluations.
- Familiarized with POS systems to assist in training servers on order processing and payment procedures.
- Increased staff retention through effective communication and fostering a positive work environment.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Receptionist
Amazing Stones and More
2018.07 - Current
- Coordinated communication between departments to facilitate timely information flow.
- Maintained accurate records of incoming and outgoing correspondence for efficient tracking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
No Degree -
Indian River State College
Ft. Pierce, FLHigh School Diploma -
St Lucie West Centennial
Port Saint Lucie, FLSkills
- Strong multitasking
- Guest relations
- Exceptional leadership
- Task delegation
- Exceptional communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Server Trainer
Chilis
2020.03 - Current
Receptionist
Amazing Stones and More
2018.07 - Current
No Degree -
Indian River State College
High School Diploma -
St Lucie West Centennial