Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gutierrez

Seattle

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

More than 20 years of experience in professional sales support me, I have worked for large companies and with successful results, I currently finished my second degree in Nutrition as it is one of my strong passions. Experience in excellent customer service. Constant learning and with many challenges in this new country where I am now a resident.

Overview

21
21
years of professional experience

Work History

Shift Leader

Potbelly's Sandwich Shop
12.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Pharmaceutical Sales Representative

Siegfried Rhein S.A. De C.V.
05.2014 - 03.2021
  • Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed and implemented effective marketing plans involving regular physician visits to increase sales of drugs 50%.

Insurance Sales Professional

Seguros Monterrey New York Life
02.2012 - 03.2014
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Executive Sales Representative

American Express México
04.2003 - 06.2012
  • Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
  • Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
  • Created sales proposals and delivered presentations to high-level decision-makers.
  • Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
  • Achieved sales targets by prospecting, qualifying and converting leads.
  • Progressed sales through to completion by working closely with customer relations, production team and marketing.

Education

Associate of Science - Nutrition Sciences

Universidad Autónoma De Durango
México
11.2023

Skills

  • Production Reporting
  • Production Scheduling
  • Customer Service Management
  • Equipment Troubleshooting
  • Operations Support
  • Account Management
  • Pro active, strong interpersonal, teamwork, collaboration and relationship-building skills
  • Strong understanding and ability to comfortably navigate Microsoft suite (excel, word, pp)
  • Enthusiasm, positive attitude, responsibility, honesty, effective communication, emotional intelligence, leadership, respect, are values to which I am committed
  • 20 years of sales experience

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Potbelly's Sandwich Shop
12.2022 - Current

Pharmaceutical Sales Representative

Siegfried Rhein S.A. De C.V.
05.2014 - 03.2021

Insurance Sales Professional

Seguros Monterrey New York Life
02.2012 - 03.2014

Executive Sales Representative

American Express México
04.2003 - 06.2012

Associate of Science - Nutrition Sciences

Universidad Autónoma De Durango

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Maria Gutierrez