Maria Hidalgo
Norwalk,CA
Summary
Versatile Banking professional uniquely successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management principles. Impressive background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Overview
17
17
years of professional experience
Work History
Teller
GardaWorld Cash Services
Los Angeles, CA
01.2020 - 04.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Barista
Starbucks, Barista
City of Los Angeles, Airport, CA
06.2010 - 02.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Noon Duty Aide
Lincoln Elementary
Paramount , CA
08.2008 - 06.2015
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Assisted teachers during non-meal hours with classroom and student support needs.
Education
Child Development
Norwalk Adult School
Norwalk, CAHigh School Diploma -
Paramount High School
Paramount, CA06.2000
Skills
- Complex Information Interpretation
- Data Security and Validation
- Process Monitoring
- Reading Comprehension
- Customer Service
- Cash Supply Orders
Timeline
Teller
GardaWorld Cash Services
01.2020 - 04.2022
Barista
Starbucks, Barista
06.2010 - 02.2018
Noon Duty Aide
Lincoln Elementary
08.2008 - 06.2015
Child Development
Norwalk Adult School
High School Diploma -
Paramount High School