Orlando Agudelo
Boston,MA
Summary
Motivated server that provides high-quality and efficient costumer service to guests. With expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Server
J & J Restaurant Group Inc
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers.
Lead Support Staff Member and Bar-back
Java Bar
01.2010 - 08.2020
- Offered support to the staff.
- Trained and supervised employees on office policies and procedures.
- Did liquor, wine and beer inventory.
- Performed wide-ranging administrative, financial and service-related functions.
- Support the bartender and employees with opening and closing duties.
- Kept the bar stocked with liquor, garnishes and products needed throughout the shift.
Food Prep Cook
Shojo
05.2011 - 10.2014
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Prepared different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
Education
High School Diploma -
Liceo Manuel Jose Caicedo
Barbosa, Colombia1998
Skills
- Hospitality Service Expertise
- Waiting Tables
- Dining Customer Service
- Table Monitoring and Turnover
- Transactions and Cash Handling
- Warm and Friendly
- Operational Efficiency and Safety
- Guest Satisfaction
- Anticipating Guest Needs
Timeline
Server
J & J Restaurant Group Inc
01.2021 - Current
Food Prep Cook
Shojo
05.2011 - 10.2014
Lead Support Staff Member and Bar-back
Java Bar
01.2010 - 08.2020
High School Diploma -
Liceo Manuel Jose Caicedo