Maria Maciel
Summary
Detail-oriented business administration professional with a solid foundation in customer service and office operations. Demonstrated expertise in conflict resolution, staff training, and maintaining operational efficiency in fast-paced environments. Committed to leveraging organizational skills and creativity to enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Server
Tru Nature Juice Bar
Windermere, Florida
03.2025 - 05.2026
- Provided exceptional customer service in fast-paced juice bar environment.
- Prepared and served fresh juice and smoothie orders, ensuring customer satisfaction and repeat business.
- Handled cash transactions with accuracy, contributing to efficient point of sale operations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management and restocked supplies to maintain optimal stock levels.
Front Desk Supervisor & Assistant Manager
Hampton Inn By Hilton
Orlando, Florida
01.2023 - 01.2025
- Assisted management with scheduling, trained staff, and conducted performance evaluations to support team development
- Resolved complaints and managed conflicts to enhance guest experience
- Provide excellent customer service to clients
- Facilitated room assignments to optimize guest satisfaction. and maintained accurate occupancy records daily.
- Monitor cash handling, billing accuracy and nightly reports
- Tracked supply inventory and ordered items to maintain operational efficiency
Education
B.A. - Business Administration
Florida Memorial University
05-2029
A.A. - Political Science
Valencia College
12-2025
Skills
- Point of sale operations
- Property Management Systems (PMS)
- Data entry & record keeping
- Microsoft Office (Excel, Word, Outlook)
- Canva (graphic design, presentations, social media content creation)
- Canva Pro
- Organization and time management skills
- Problem-solving skills
Languages
- English, Fluent
- Portuguese, Native
Timeline
Server
Tru Nature Juice Bar
03.2025 - 05.2026
Front Desk Supervisor & Assistant Manager
Hampton Inn By Hilton
01.2023 - 01.2025
B.A. - Business Administration
Florida Memorial University
A.A. - Political Science
Valencia College