Maria Marin
Ridgefield Park
Summary
Dedicated and detail-oriented professional with comprehensive experience in serving, sales, and customer service roles. Demonstrates strong communication skills, sound judgment, and the ability to perform effectively in fast-paced, customer-focused environments. Proven track record of managing customer inquiries, processing transactions accurately, and resolving concerns with professionalism and efficiency. Recognized for maintaining a positive attitude, adapting quickly to new responsibilities, and upholding high standards of service. Committed to contributing to a productive workplace while ensuring a consistently exceptional customer experience.
Overview
5
5
years of professional experience
Work History
Server
BCD Tofu House Restaurant
05.2023 - Current
- Delivered exceptional customer service by attentively addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
- Assisted in training new servers on menu items and service protocols.
- Coordinated with kitchen staff to ensure accurate and timely order fulfillment.
- Resolved guest complaints promptly to ensure a positive dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostel Receptionist
Pasta Lovers
07.2024 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
Bergen Comm. College
01.2024 - 10.2024
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Processed incoming stock and documented product information to manage inventory levels.
- Developed loyal customer base by providing excellent customer service.
- Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
- Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
- Gathered insights from clientele regarding their shopping experiences, using feedback to identify areas for improvement within the store''s operations or offerings.
- Collaborated with management team to identify and implement strategies for sales improvement.
- Managed inventory levels to ensure popular items were always in stock, maintaining customer satisfaction and sales consistency.
- Handled customer complaints and issues with empathy and efficiency, restoring customer satisfaction.
- Displayed and organized products in store to help customers locate products easily.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
Sales Associate
Zara
03.2023 - 09.2023
- Assisted customers in product selection, enhancing their shopping experience and driving sales.
- Demonstrated comprehensive product knowledge to address customer inquiries effectively.
- Facilitated promotional activities to boost store visibility and attract new customers.
- Conducted regular inventory checks to ensure stock availability and minimize discrepancies.
Customer Service Representative
Claro
05.2021 - 09.2022
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Collaborated with cross-department teams to streamline processes and improve service delivery.
- Monitored service quality metrics, implementing improvements to align with company standards.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Science - Nursing
Bergen Community College
Paramus, NJ04-2028
High School Diploma -
Instituto Tecnologico Santa Rosa De Cabal
Colombia12-2023
Certificate of Technical Studies - Automotive Engineering
Instituto Tecnologico Santa Rosa De Cabal
Colombia12-2023
Certificate - English Language
Oxford
Colombia12-2023
Skills
- Hospitality service expertise
- Food running
- Team collaboration
- Suggestive selling
- Guest relations management
- Promotions
- Inventory management
- Customer relations
- Problem resolution
- Call center operations
- Team development
- Sales expertise
- Brand representation
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Hostel Receptionist
Pasta Lovers
07.2024 - 12.2024
Sales Associate
Bergen Comm. College
01.2024 - 10.2024
Server
BCD Tofu House Restaurant
05.2023 - Current
Sales Associate
Zara
03.2023 - 09.2023
Customer Service Representative
Claro
05.2021 - 09.2022
Associate of Science - Nursing
Bergen Community College
High School Diploma -
Instituto Tecnologico Santa Rosa De Cabal
Certificate of Technical Studies - Automotive Engineering
Instituto Tecnologico Santa Rosa De Cabal
Certificate - English Language
Oxford