Maria McBreen
Snoqualmie
Summary
Results-driven professional with extensive experience in customer service and operational efficiency. Known for developing strategies that improve customer satisfaction and team productivity, while effectively managing cash handling and staff performance.
Overview
9
9
years of professional experience
Work History
Front End Manager
Safeway
Snoqualmie
05.2026 - Current
- Managed front end operations to ensure smooth customer flow.
- Trained new cashiers on register procedures and customer service skills.
- Assisted customers with inquiries and resolved checkout-related issues.
- Coordinated staff schedules to meet peak service demands effectively.
- Monitored cash handling procedures for accuracy and compliance.
- Supported loss prevention efforts by monitoring suspicious activities.
- Maintained cleanliness and organization of the front end area.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Resolved technical issues related to the front end development process.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Reviewed employee performance and determined areas in need of improvement.
- Developed and implemented strategies to improve customer experience.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Assisted senior management in decision making by providing insights into customer requirements.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Asistant Store Manager
Maurices
North Bend
04.2025 - 01.2026
- Assisted in daily store operations and maintained a clean, organized environment.
- Collaborated with sales associates to enhance customer service experiences.
- Supported team members in inventory management and restocking merchandise.
- Trained new employees on store policies and customer engagement techniques.
- Implemented visual merchandising strategies to promote product displays effectively.
- Monitored cash handling procedures for accuracy during transactions.
- Coordinated store promotions and events to increase foot traffic and sales.
- Resolved customer inquiries and complaints with a focus on satisfaction and support.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
Customer Service Representative
Harbor Foods
Kent
10.2023 - 07.2025
- Assisted customers with product inquiries and order processing.
- Maintained accurate inventory records using company-specific software systems.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers about promotions and new products during interactions.
- Supported training of new staff on customer service protocols and systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Shift Supervisor
Snoqualmie Casino
Snoqualmie
01.2018 - 07.2023
- Supervised daily operations in high-volume gaming environment at Snoqualmie Casino.
- Trained and mentored team members on customer service best practices.
- Coordinated shift schedules to ensure adequate staff coverage and service quality.
- Monitored compliance with gaming regulations and internal policies consistently.
- Resolved customer inquiries and complaints effectively to enhance guest experience.
- Collaborated with management to improve operational efficiency and workflow processes.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Identified areas of improvement within the department and implemented necessary changes.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Taught staff upselling techniques to meet revenue targets.
- Developed strategies for improving operational efficiency and customer service levels.
Education
Associate of Arts - Bussines
Universidad De LasAmericas
Mexico CitySkills
- Staff supervision
- Conflict resolution
- Inventory management
- Customer service
- Cash handling
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Front End Manager
Safeway
05.2026 - Current
Asistant Store Manager
Maurices
04.2025 - 01.2026
Customer Service Representative
Harbor Foods
10.2023 - 07.2025
Shift Supervisor
Snoqualmie Casino
01.2018 - 07.2023
Associate of Arts - Bussines
Universidad De LasAmericas