Maria Rosario
Cape Coral
Summary
Experienced with comprehensive clerical duties and administrative support. Utilizes organizational skills to maintain smooth office operations and ensure accurate record-keeping. Knowledge of team collaboration and task prioritization to achieve seamless workflow and productivity.
Overview
13
13
years of professional experience
Work History
Senior Clerk
Florida Department Of Health, Lee County
North Fort Myers, FL
06.2023 - Current
- Managed appointment calendars.
- Utilized billing software to track payments effectively.
- Collected payments and applied to patient accounts.
- Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Utilized office management software to record customer information.
Store Supervisor
Bealls Outlet
North Fort Myers, FL
08.2022 - 06.2023
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory control procedures, reducing stock discrepancies and improving accuracy.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Sales Associate
Bealls Outlet
North Fort Myers, FL
01.2019 - 06.2023
- Monitored inventory levels and assisted in restocking merchandise to optimize product availability for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Bank Customer Service Representative
Banco Popular
Dominican Republic
01.2013 - 10.2014
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Facilitated successful loan applications for clients.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
Education
High School Diploma -
High School Diploma -
Politecnico San Valero
Dominican Republic08-2013
Skills
- Scheduling
- Cash handling
- Office administration
- Office management
- Receiving reports
- Teamwork
- Customer service
Timeline
Senior Clerk
Florida Department Of Health, Lee County
06.2023 - Current
Store Supervisor
Bealls Outlet
08.2022 - 06.2023
Sales Associate
Bealls Outlet
01.2019 - 06.2023
Bank Customer Service Representative
Banco Popular
01.2013 - 10.2014
High School Diploma -
High School Diploma -
Politecnico San Valero