Maria Angela Perez Palmerin
Santa Rosa,CA
Summary
Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased market share and customer satisfaction.
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about accessories stocking and rotation procedures. Comfortable lifting up to 50 pounds.
Overview
8
8
years of professional experience
Work History
Sales Representative
Boost Moblie
Santa Rosa
09.2021 - Current
- Demonstrated product features, benefits and use to potential buyers.
- Generated leads from cold-calling prospective clients.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Educated customers on product features and technical details to highlight benefits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Provided accurate information about products, prices and services.
Assistant Manager of Sales
Cricket Wireless
Santa Rosa, California
02.2017 - 09.2021
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Coordinated with other departments to ensure timely delivery of orders.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed market trends to identify potential sales opportunities.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Communicated regularly with suppliers regarding product availability or quality issues.
- Coordinated cycle counts to verify accuracy of inventory records.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Identified discrepancies between actual stock and computer-generated reports.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Utilized inventory management software for tracking and reporting purposes.
- Managed inventory levels to ensure optimal stock at all times.
- Identified and resolved inventory problems, including damaged or lost items.
- Generated reports summarizing sales activity at the end of each shift.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Provided training for new employees on proper use of equipment, software applications, processes and procedures.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed store, set up registers and secured cash.
Education
BBA - Business Administration
University of Atlantico (Colombia)
Barranquilla- Colombia 09-2007
Skills
- Business Development
- Sales Development
- Microsoft Office
- Order Processing
- Stock control
- Customer service experience
- Orderly, punctual, independent and responsible for their functions and tasks
Timeline
Sales Representative
Boost Moblie
09.2021 - Current
Assistant Manager of Sales
Cricket Wireless
02.2017 - 09.2021
BBA - Business Administration
University of Atlantico (Colombia)