Summary
Overview
Work History
Education
Skills
References
Awardsandacknowledgements
Languages
Timeline
Manager
MARIA BIBIANA GOHIER

MARIA BIBIANA GOHIER

WINSTON,GA

Summary

Professional with experience in claims processing and customer service, ready to contribute to team-oriented environment. Skilled in evaluating and processing claims efficiently, with strong focus on accuracy and compliance. Known for collaboration, adaptability, and delivering consistent results. Adept at navigating complex situations and providing solutions that meet both client and organizational needs.

Overview

6
6
years of professional experience

Work History

Claim Associate

STATE FARM
Dunwoody, Georgia
10.2023 - Current
  • Investigate, evaluate, and manage calls to complete coverage analysis confirming or denying coverage using State Farm software
  • Explaining customer's insurance coverage and evaluating those who have filed a claim
  • Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
  • Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.

Sales Coordinator

HOTEL COLEE
Atlanta , GA
01.2023 - 09.2023
  • Work closely with Director of Sales and Marketing
  • Generating reports, preparing proposals, and drafting contracts, collection details, coordinating with clients and suppliers
  • Ensures all documents produced by the Sales Department (i.e., BEO's, contracts, rooming list, proposals) are completed accurately and on time
  • Manage and maintain sales executives and managers schedules, appointments, and travel arrangements
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Lead Front Desk-Human Resources Coordinator

ATLANTA MARRIOTT ALPHARETTA
Alpharetta, Georgia
03.2022 - 07.2022
  • Defining and implementing front desk objectives and procedures
  • Hiring, training staff, and managing shift schedules
  • Supervising staff and all front desk activities including reservation inquire, phone calls and email
  • Develop, implement, and manage employee engagement programs such as job shadowing and touch base-pulse checks events

Site Manager

VIRAL SOLUTIONS
Dunwoody, Georgia
01.2021 - 03.2022
  • Prepare initial Patient charts for admission
  • Obtained pre-and post- treatment vital signs and temperature
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Managed hundreds of patients per day administering vaccines as well as testing for Covid19

Customer Service Representative

FIRST ADVANTAGE
02.2020 - 01.2021
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create effective solutions

Records Processing Specialist

SJV & ASSOCIATES
Kennesaw, Georgia
08.2018 - 03.2019
  • Prepared data by compiling and sorting information
  • Used CMS to prepare reports, correspondences, and other required documentation
  • Entered data into databases in alphabetic and numerical order
  • Checked completed work for proper spelling, grammar, punctuation, and format

Education

B.S. - Criminals Justice

Kennesaw State University
Kennesaw, GA
05.2019

Skills

  • Computer Skills
  • Interpersonal Skills
  • Mathematical Skills
  • Reasoning Skills
  • Language Skills
  • Software Applications
  • Databases
  • Automated Systems
  • Claims
  • Data entry proficiency
  • Policy Interpretation
  • Insurance knowledge
  • Claims Investigation
  • Claims Processing
  • Claims review

References

  • Astrid April Almonte, Business Development Representative at Iris Telehealth, Astrid.almonted@outlook.com, 786-365-2682
  • Josiah Hawkins, Agilist, Josiah.r.hawkins@gmail.com, 678-558-7139

Awardsandacknowledgements

  • FILIPINO-AMERICAN ASSOCIATION FOUNDER, KENNESAW STATE UNIVERSITY
  • 2017 - 2018 FILIPINO AMERICAN ASSOCIATION PRESIDENT

Languages

Tagalog
Native or Bilingual

Timeline

Claim Associate

STATE FARM
10.2023 - Current

Sales Coordinator

HOTEL COLEE
01.2023 - 09.2023

Lead Front Desk-Human Resources Coordinator

ATLANTA MARRIOTT ALPHARETTA
03.2022 - 07.2022

Site Manager

VIRAL SOLUTIONS
01.2021 - 03.2022

Customer Service Representative

FIRST ADVANTAGE
02.2020 - 01.2021

Records Processing Specialist

SJV & ASSOCIATES
08.2018 - 03.2019

B.S. - Criminals Justice

Kennesaw State University

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MARIA BIBIANA GOHIER