Maria Camila Lozada
Miami , fl,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Account Representative
State Farm Insurance
Hollywood, FL
03.2022 - Current
- Communicated updates regarding business proposals, contracts and current projects.
- Contacted customers to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Attended monthly sales meetings and quarterly sales trainings.
- Exceptional computer skills
- Built relationships with customers and community to promote long term business growth.
- Developed customer relationships and increased overall sales by 5%.
Customer Service Dispatcher
Royal Shipping Lines
Miami, FL
10.2017 - 02.2019
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responded to over 50 daily caller requests with information about assistance and timeframes.
Education
High School Diploma -
American Senior High School
Hialeah, FL 05.2001 -
Skills
Document management
undefinedCertification
4-40 License (resident customer representative license)
Timeline
Account Representative
State Farm Insurance
03.2022 - Current
Customer Service Dispatcher
Royal Shipping Lines
10.2017 - 02.2019
High School Diploma -
American Senior High School
05.2001 -
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