Maria Darianny Silva
Somerville,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Waitress
Fogo de Chao
Boston, MA
05.2022 - 01.2023
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Waitress
Oliveira's Steak House
Somerville, MA
03.2018 - 05.2022
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Prepared checks accurately and processed payments promptly.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
Receptionist Manager
SESI
Somerville, MA
05.2009 - 02.2015
- Provided administrative support to executive team members when necessary.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Compiled reports on reception activities such as call volumes and visitor traffic.
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Organized and maintained documents, files and records.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) -
Universidade Federal De Alagoas - UFAL
Alagoas - BrasilSkills
- Guest Relations Management
- Customer Service
- Positive and Professional
- Administrative Support
- Scheduling
Languages
English
Professional
Portuguese
Professional
Spanish
Elementary
Timeline
Waitress
Fogo de Chao
05.2022 - 01.2023
Waitress
Oliveira's Steak House
03.2018 - 05.2022
Receptionist Manager
SESI
05.2009 - 02.2015
Some College (No Degree) -
Universidade Federal De Alagoas - UFAL