Maria Elena Roberson
Pingree Grove,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every internal and external an excellent customer service.
Overview
18
18
years of professional experience
Work History
Scheduling Coordinator
JourneyCare Home Health
Downers Grove, Illinois
12.2022 - Current
- Responsible for scheduling up to 50 patients a day.
- Manage workflow assignments such as Reassigned, Missed, Declined, Rescheduled visits.
- Provide external and internal customer service such as answering phones, help with Intake questions and work as a team to achieve daily goals.
- Deliver good customer support making sure all patients are scheduled accordingly and a timely manner.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Developed effective scheduling processes to achieve production objectives.
Patient Scheduler
Option Care
Wood Dale, IL
10.2018 - Current
- The Patient Scheduler is responsible for scheduling clinical staff to visit patients
- This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing
- Works closely with the pharmacy, nursing and warehouse to determine schedule needs and availability to insure appropriate patient care
- Work as a team to make sure all clinical notes and oasis are submitted by our nurses on time
- Make sure Plan of Treatment are up to date with doctor's signature.
Intake Technician
Omnicare Pharmacy/CVS
Des Plaines, IL
03.2016 - 10.2019
- Collect and process patient demographic and billing information in a timely and accurate manner and strictly adheres to company policies and procedures
- Enter new patient admission information into the system in a timely and accurate manner
- Review face sheets for completeness at time of admit
- Enter all demographic received at time of admit/re-admit
- Enter complete billing information at time of admit/re-admit including but not limited to insurance, Medicare Part B, Medicaid, Medicaid Pending
- Manage readmission data
- Work Electronic patient demographic information received through alternate programming daily
- Assist with identification of non-complaint facilities.
Patient Care Coordinator
Silverado Hospice
Chicago, IL
05.2018 - 08.2018
- Scan and file all elements of patient records on a daily basis
- Process and order in Home Care Home Base (EMR Charting system) on a daily basis
- Answers telephone lines promptly and efficiently
- Responds to message content appropriately, as instructed by the Silverado Hospice Chicago Leadership Team
- Processes new patient referral information into the computer system on a timely basis
- Scan all appropriate documentation and attach to patients chart
- Assist with maintenance of admit packets to ensure adequate supply for clinical staff
- Reviews hospice medical records for accurate filing and inclusion of necessary documentation on ongoing basis
- Follow up F2F and MD notes from Doctors' offices
- Scheduling of clinical team patient visits (RN, Hospice Aide, Social Worker, Chaplain and Music Therapist)
- Special projects and other related duties as assigned by the Director of Patient Care Services.
Office Manager
Elite Home Physicians, LLC
South Barrington, IL
01.2017 - 03.2018
- Manage referrals and assign them to our providers
- Responsible for Marketing for the company -Responsible for all the Non clinical responsibilities
- Manage and front person for all responsibilities/assignments in the company
- Intake Coordinator
Patient Coordinator
Sterling Home Health Care, Inc
Des Plaines, IL
06.2008 - 01.2016
- Provided customer over the phone to all our clients required occupational and physical therapy accommodations
- Responsible for scheduling doctor appointments based on referrals
- Updated medical records and files
- Worked closed with physicians and nursing teams to assure all records are up to date and insurance verified
- Responsible for ordering labs, DME supplies, and other services needed for patients
- Handled other administrative duties including data entry, filing and answering incoming and outgoing calls.
Data Entry Specialist/Lockbox Department
JPMorgan Chase
Elgin, IL
01.2008 - 06.2008
- Responsible for inputting customer information into the system accurately and meet 100% quality standards
- Meet weekly/daily production goals and deadlines through organization and multitasking
- Processed high volumes of live checks for commercial accounts
- Serviced clients as needed ensuring service.
Insurance Verification Specialist
ZCSterling
Jacksonville, FL
07.2006 - 09.2007
- Processed home owners insurance, updated policy information and verified renewal of premiums
- Met production and quality goals while assisting all client levels
- Delivered timely and accurate entry of insurance data
- Handled disbursement of premiums to avoid cancellations.
Education
High School Diploma -
Christ the King College
01.1989
Skills
- Scheduling
- Receptionist
- EMR Systems
- Medical Office Experience
- Insurance Verification
- Medical Scheduling
- Medical Records
Timeline
Scheduling Coordinator
JourneyCare Home Health
12.2022 - Current
Patient Scheduler
Option Care
10.2018 - Current
Patient Care Coordinator
Silverado Hospice
05.2018 - 08.2018
Office Manager
Elite Home Physicians, LLC
01.2017 - 03.2018
Intake Technician
Omnicare Pharmacy/CVS
03.2016 - 10.2019
Patient Coordinator
Sterling Home Health Care, Inc
06.2008 - 01.2016
Data Entry Specialist/Lockbox Department
JPMorgan Chase
01.2008 - 06.2008
Insurance Verification Specialist
ZCSterling
07.2006 - 09.2007
High School Diploma -
Christ the King College
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