Maria Farida Victoria Bernedo
Lincolnwood,USA
Summary
Goal-oriented professional with extensive experience in client relations and operations management in healthcare and airline industries. Demonstrates strong leadership and problem-solving skills while ensuring compliance with quality standards and enhancing client satisfaction through effective team coordination.
Overview
29
29
years of professional experience
Work History
Office Manager
SAFE LIFE HOME HEALTHCARE CHICAGO
Chicago, Illinois
06.2025 - Current
- Supported daily office operations and routine administrative procedures.
- Processed referrals and managed admission and discharge workflows.
- Scheduled home health visits for nurses, therapists, and aides.
- Coordinated patient care needs with hospitals, rehab facilities, and physicians’ offices.
- Handled phone calls, email, and written correspondence.
- Reviewed and addressed complaints from clinicians, patients, vendors, and others.
- Maintained compliance with state, federal, and accreditation standards, including Medicare, IDPH, Joint Commission, and CHAP.
- Assisted with inspection and survey preparation and collected data for QA/PI review.
Specialist, Public and Client Relations
DIVERSIFIED HOME CARE, INC.
Chicago, Illinois
04.2011 - 05.2025
- Researched customer service processes, staff protocols, client relationships, community outreach, and communication practices within home health.
- Supported efforts to strengthen connections with patients, families, and community partners.
- Assisted with staff training, promotional materials, local marketing events, and company messaging to support service quality, community visibility, and growth.
- Responsible for developing and disseminating promotional materials.
- Identify, organize and participate in local marketing and event opportunities that pertain to the company’s business and patient base.
- Create a strong community presence and contribute to the company’s continued expansion and increased revenue.
Business Relations Specialist
PERPETUAL HOME HEALTH, INC.
Oak Forest, Illinois
10.2009 - 01.2011
- Reviewed and analyzed current business practices and procedures.
- Evaluated processes and supported improvements to client retention and growth.
- Pursued and applied new promotional opportunities.
- Oversaw creation, review, and distribution of pamphlets and brochures.
- Started development of company website.
- Identified opportunities for business expansion and growth.
- Reviewed and updated customer evaluations to match client needs and expectations.
- Trained staff on customer service to support consistent, high-quality service practices.
Business Relations Specialist
Liberty Home Health Care, Inc.
Chicago, Illinois
10.2009 - 10.2009
- Built strong business and client connections within home healthcare.
- Used communication channels, media planning, and industry trend knowledge to support outreach efforts.
- Wrote website copy, brochures, and promotional materials while supporting service standards and customer care.
Executive Assistant to the Founder & Group Chairman
TRANSNATIONAL DIVERSIFIED GROUP
Manila, Philippines
03.2008 - 08.2008
- Arranged travel for chairman, family, business associates, and business partners on domestic and international trips.
- Built travel itineraries with flights and activity schedules.
- Booked hotels, cars, restaurants, museums, and related reservations.
- Prepared business correspondence and supporting documents.
- Answered inquiries and scheduled appointments.
Ticketing Supervisor
ASIANA AIRLINES
Makati, Philippines
08.1998 - 03.2008
- Supported accurate ticketing processing and completion.
- Shared updates on government travel taxes, fare rules, exchange rates, Asiana reservation and ticketing policies, and current industry practices during regular meetings.
- Assisted with preparing, reviewing, and evaluating reports and business plans for board of directors and annual stockholders meetings; prepared and reviewed detailed passenger flight status reports.
- Handled ticketing duties at counter and airport; processed all ticket refund types; responded to complaints by phone, mail, or email; replied to telexes and correspondence from different stations.
- Served as signing and approving authority for refunds, airport-issued tickets, ticket stock requests, sick leave, vacation leave, and overtime pay for ticketing staff; prepared weekly schedules and holiday duty assignments.
- Trained ticketing staff on basic ticketing and airport entries for new hires; provided updates on new ticketing entries and procedures.
- Reviewed ticketing staff performance quarterly and followed up on improvement needs; escalated staff concerns to management.
- Monitored customer service feedback and complaints and applied corrective and preventive action when needed.
- Served as vice internal quality audit (IQA) team leader for ISO 9001:2000; led internal quality audit team in absence of IQA team leader and supported semi-annual quality audits to keep all departments aligned with quality system standards.
Ticketing and Reservations Agent
DELTA AIRLINES
Makati, Philippines
03.1998 - 06.1998
- handled booking inquiries, special requests, fare quotations, reservations, ticketing.
Customer Service Agent 1 (CSA 1)
PHILIPPINE AIRLINES
Pasay, Philippines
08.1997 - 02.1998
- Firmed up flights to maximize aircraft passenger load.
- Made courtesy calls to passengers regarding flight changes.
- Handled passenger reservations and special requests.
Education
Bachelor of Mass Communication -
Silliman University
Dumaguete City, Philippines10-1995
Skills
- Operations management
- Compliance assurance
- Quality improvement
- Patient coordination
- Data organization
- Customer relationship management
Timeline
Office Manager
SAFE LIFE HOME HEALTHCARE CHICAGO
06.2025 - Current
Specialist, Public and Client Relations
DIVERSIFIED HOME CARE, INC.
04.2011 - 05.2025
Business Relations Specialist
PERPETUAL HOME HEALTH, INC.
10.2009 - 01.2011
Business Relations Specialist
Liberty Home Health Care, Inc.
10.2009 - 10.2009
Executive Assistant to the Founder & Group Chairman
TRANSNATIONAL DIVERSIFIED GROUP
03.2008 - 08.2008
Ticketing Supervisor
ASIANA AIRLINES
08.1998 - 03.2008
Ticketing and Reservations Agent
DELTA AIRLINES
03.1998 - 06.1998
Customer Service Agent 1 (CSA 1)
PHILIPPINE AIRLINES
08.1997 - 02.1998
Bachelor of Mass Communication -
Silliman University