Maria Fernanda Olmos Lopez
Waterford
Summary
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Crew Member role.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Waterford, MI
10.2022 - Current
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Assisted in managing cash register operations, ensuring accuracy in transactions.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to streamline order processing and reduce wait times.
- Trained new crew members on operational procedures and best practices for efficiency.
- Translated for customers and team members
Education
Associate of Science - Radiologic Technology
Oakland Community College
Auburn Hills, MI06-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Customer engagement
- Store opening
- Performance improvement
- Menu memorization
- Translation (Spanish)
Accomplishments
Trained new crew members efficiently, supervised team members if the manager leaves, resolved customer issues effectively, helped translate with management to team members and the owner of the franchise, and helped translate with Spanish-speaking customers. I also help with keeping the area clean and organized.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I love to listen to music, going to the lake, being with friends, doing my makeup, and collecting random items I also like to read sometimes and watch K-Dramas I also like to write research essays I am interested in traveling and hiking; I'd like to do both or either this summer I also love animals and being outdoors Nature in general is one of my favorite things I want to try watercolor painting someday, and learn how to play the electric guitar I like going to the gym when I can, and eating healthy
Timeline
Crew Member
McDonald's
10.2022 - Current
Associate of Science - Radiologic Technology
Oakland Community College