Mariah Hilton
Palm Bay
Summary
Experienced Medical Receptionist recognized for strong relationship-building and critical thinking skills. Expertise in managing high call volumes and maintaining organized patient records. Ready to leverage attention to detail and effective communication to enhance healthcare delivery.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Interventional Spine & Pain Institute
11.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Collected and processed patient information ensuring accuracy and compliance with HIPAA regulations.
- Coordinated communication between patients and medical staff to facilitate seamless care delivery.
- Supported insurance verification processes, improving patient understanding of coverage options.
- Assisted in managing the front desk operations, creating a welcoming environment for patients.
- Utilized electronic health record (EHR) systems to update patient data efficiently and accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
Quality Medical Care
02.2022 - 11.2025
- Maintained organized patient records and filing systems to streamline access to information.
- Responded to patient inquiries promptly, enhancing overall patient satisfaction and experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient experience by maintaining clean, organized reception area.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Bayside High School
Palm Bay, FLSkills
- Customer service
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Office administration
- Insurance verification
- HIPAA guidelines
- Records management
- Referral verification
- Data entry
Timeline
Medical Receptionist
Interventional Spine & Pain Institute
11.2025 - Current
Medical Receptionist
Quality Medical Care
02.2022 - 11.2025
High School Diploma -
Bayside High School