Mariah Pena
Coal City,IL
Summary
Results driven server with strong memory retention and exceptional customer service skills. Experienced in high-volume dining, consistently exceeding performance goals and enhancing the overall guest experience.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
06.2026 - Current
- Contributed to team success by actively participating in daily meetings and sharing feedback.
- Accurately processed orders using POS system, maintaining efficiency during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
White Fence Farm
09.2023 - 06.2026
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Chili's Bar and Grill
08.2022 - 08.2023
- Provided exceptional customer service by promptly addressing guest requests and ensuring satisfaction.
- Accurately processed orders using POS system, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Adapted quickly to changing priorities and high-pressure situations while managing multiple tables.
Education
High School Diploma -
Coal City High School
Coal City, ILNo Degree - Biology
Joliet Junior College
Joliet, IL05-2029
Skills
- Hospitality service expertise
- Customer service
- Guest engagement
- Food running
- Positive demeanor
- Safe food handling
- Order accuracy
- Cash handling
- Product knowledge
- Memory retention
- High-volume service
- Professional appearance
Timeline
Server
Texas Roadhouse
06.2026 - Current
Server
White Fence Farm
09.2023 - 06.2026
Server
Chili's Bar and Grill
08.2022 - 08.2023
High School Diploma -
Coal City High School
No Degree - Biology
Joliet Junior College