Mariah Riley
Toledo,OH
Summary
Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care delivery. Currently attending Owens Community College pursuing an Associate of Applied Science in Health Information Technology with an expected graduation in Spring of 2027.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Western Lake Erie Oral Surgeons
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Front Desk and Treatment Plan Coordinator
North American Dental Group
10.2023 - 07.2024
- Creating and maintaining positive and professional relationships with patients and providing superior patient care and service.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
Merchandise Manager
Ulta
10.2022 - 10.2023
- Working consistently and strategically to meet or exceed sales, profitability and operational goals.
- Spearhead weekly floor and ad sets, visual marketing, promotions, and planogram resets.
- Promotion of operational excellence by sharing best practices, prioritizing tasks and providing support to the Retail Operations Manager.
- Protection of company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.
- Building and driving sales and customer loyalty by providing an unparalleled customer experience, conflict resolution and demonstrating product knowledge.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Education
Associate of Applied Science - Health Information Technology
Owens Community College
Perrysburg, OH05-2027
Bachelor of Arts - Interdisciplinary Studies
The University of Toledo
Toledo, OH12-2012
Skills
- Organizational skills
- Appointment scheduling
- HIPAA compliance
- Critical thinking skills
- Patient relations
- Insurance verification
- Verbal and written communication
- Medical terminology
- Patient records management
- Proficient in Microsoft Office
Personal Information
Authorized To Work: US
Timeline
Patient Care Coordinator
Western Lake Erie Oral Surgeons
07.2024 - Current
Front Desk and Treatment Plan Coordinator
North American Dental Group
10.2023 - 07.2024
Merchandise Manager
Ulta
10.2022 - 10.2023
Associate of Applied Science - Health Information Technology
Owens Community College
Bachelor of Arts - Interdisciplinary Studies
The University of Toledo
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