Mariah Rivera
Georgetown
Summary
Dedicated professional with expertise in food safety compliance and time management. Committed to delivering quality products and enhancing customer service to drive operational success. Strong critical thinking, problem-solving, and organizational skills complement effective communication and teamwork. Focused on fostering guest loyalty and contributing to business objectives.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
Georgetown
10.2025 - Current
- Engaged customers in friendly conversation while taking orders to enhance their experience and promote a positive business image.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed cash handling procedures during customer transactions.
- Maintained an organized work area to ensure efficient operations.
- Organized and restocked supplies to support operations and team productivity.
- Organized storage areas for food products, beverages, and supplies to streamline operations and support team efficiency.
- Drove team success by quickly completing assigned tasks.
- Engaged in training new crew members on operational tasks and safety protocols.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Prepared food items following established health and safety guidelines.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided prompt food service to ensure positive guest experiences and satisfaction.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Collaborated with team members to meet customer demand during peak hours.
- Maintained high standards of productivity and quality in operations.
- Assisted customers with orders and provided excellent service.
Crew Member
McDonald's
Killeen
04.2025 - 08.2025
- Facilitated customer orders and ensured satisfaction through attentive service.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Coordinated with team members to efficiently meet high customer demand during peak hours.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Followed cash handling procedures during customer transactions.
- Prepared food items following established health and safety guidelines.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized work area to enhance workflow and support timely food preparation.
Education
Currently Enrolled -
Glenn High School
Leander, TX05-2027
Skills
- Customer service
- Team collaboration
- Food safety compliance
- Cash handling
- Order processing
- Time management
- Conflict resolution
- Communication skills
- Taking orders
- Multitasking and organization
- Cleaning and sanitizing
- Drive-thru operations
- Task prioritization
- Basic math
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Crew Member
McDonald's
10.2025 - Current
Crew Member
McDonald's
04.2025 - 08.2025
Currently Enrolled -
Glenn High School