Mariah Sterling
Crowley
Summary
Polished and personable professional with a solid background in customer service, client relations, and fast-paced environments. Known for excellent communication, attention to detail and a calm, professional demeanor under pressure. Eager to transition into upscale dining by bringing transferable skills such as hospitality, sales, and problem-solving. Quick to learn fine dining standards, team-oriented, and dedicated to creating memorable guest experiences through top-tier service and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Valiant Residential
12.2024 - Current
- Supported daily operations of the property, ensuring smooth communication between residents, vendors, and the property manager.
- Oversaw former resident collections and negotiated repayment terms
- Managed rent collections, posting payments, and tracking delinquencies through property management software.
- Prepared and issued 3-day notices and followed through on legal eviction procedures
- Responded to resident concerns and maintenance requests with professionalism and urgency, promoting high tenant satisfaction.
- Conducted move-out inspections, prepared move-out statement, and processed notices to vacate
- Trained and supported leasing staff in touring, follow-ups, and customer service best practices.
- Contributed to reporting and occupancy goals by supporting marketing and retention efforts.
Leasing Manager
Valiant Residential
08.2024 - 12.2024
- Supervised leasing team performance, ensuring leasing goals and occupancy targets were consistently met or exceeded.
- Trained and coached leasing agents on sales techniques, touring, and customer service best practices.
- Oversaw all leasing activity, including prospect follow-up, application processing, and move-in coordination.
- Monitored traffic, conversion rates, and marketing effectiveness to optimize leasing strategies.
- Planned and executed resident engagement events to build community and boost retention.
- Led outreach marketing initiatives to attract prospective tenants and increase brand visibility.
- Resolved residents concerns escalated beyond leasing agents and maintained high resident satisfaction.
Leasing Agent
Valiant Residential
05.2024 - 08.2024
- Conducted engaging apartment tours for prospective residents, highlighting features and community amenities.
- Promptly followed up with leads via phone, email, and in-person communication to secure lease commitments.
- Scheduled and coordinated move-ins, ensuring all paperwork and unit preparations were completed accurately and on time.
- Handled a high volume of leasing inquiries while maintaining professional, service-focused communication.
- Maintained organized leasing files and updated property management systems with current resident information.
- Built strong rapport with residents and prospects, contributing to high occupancy rates and resident satisfaction.
Benefits Customer Service Supervisor
Group O
12.2021 - 02.2023
- Supervised a team of customer service representatives providing support for state employee insurance and retirement benefits.
- Trained and coached staff on benefits policies, procedures and systems to ensure accurate and efficient service delivery.
- Assisted team in resolving complex benefit inquires related to medical, dental, and vision, life insurance, and retirement plans.
- Ensured compliance with State of Texas regulations and internal policies when processing benefit changes, claims, and enrollment updates.
- Monitored call quality , service metrics, and customer satisfaction to drive performance improvements and meet department goals.
- Handled escalated calls and sensitive benefits issues with professionalism and discretion.
- Produced performance reports and contributed to department strategy to improve service delivery and employee engagement.
Benefits Customer Service Representative
Group O
11.2020 - 11.2021
- Provided detailed assistance to State of Texas employees regarding health insurance, life insurance, and retirement benefit plans.
- Responded to high-volume inbound calls and emails with accurate, timely information on eligibility, enrollment, and claim processes.
- Educated employees on benefit options during open enrollment and life event changes.
- Guided callers through retirement planning resources, pension options, and contribution updates.
- Processed benefit changes, enrollment forms, and documentation in compliance with state regulations.
- Maintained up-to-date knowledge of benefit programs, policy updates, and state-specific guidelines.
- Resolved complex benefit issues and escalations while maintaining professionalism and confidentiality.
- Documented interactions in internal systems and ensured all follow-up was completed within service -level expectations.
Warehouse Associate
Adient
09.2016 - 06.2020
- Assembled vehicle seat components for Nissan according to production specifications and safety standards.
- Operated hand tools and power equipment to build and inspect seats with precision and efficiency.
- Followed production scheduled and quality guidelines to meet daily output goals.
- Performed quality checks on completed seat assemblies to ensure compliance with Nissan standards.
- Maintained a clean, organized work area and adhered to warehouse safety procedures at all times.
- Participated in routine inventory checks and stocked materials needed for production.
Education
High School Diploma -
Lima Senior High School
Lima, OHSkills
- Customer Relationship Management
- Strong Verbal Communication& Memory Recall
- Time Management & Organization
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Microsoft Office (Word, Outlook, Excel)
- Graceful Under Pressure/Calm Under Stress
Timeline
Assistant Property Manager
Valiant Residential
12.2024 - Current
Leasing Manager
Valiant Residential
08.2024 - 12.2024
Leasing Agent
Valiant Residential
05.2024 - 08.2024
Benefits Customer Service Supervisor
Group O
12.2021 - 02.2023
Benefits Customer Service Representative
Group O
11.2020 - 11.2021
Warehouse Associate
Adient
09.2016 - 06.2020
High School Diploma -
Lima Senior High School
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