Maria Jose Suarez Rueda
Orlando,FL
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Shift Leader
Mecatos Cafe
Orlando, FL
06.2025 - 06.2026
- Supervised daily operations, ensuring optimal staffing and service levels.
- Trained and mentored new team members on café procedures and customer service standards.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented training programs to enhance employee skills and performance consistency.
- Coordinated shift schedules to maximize coverage during peak hours while managing labor costs.
- Enhanced customer satisfaction through effective problem resolution and feedback incorporation.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
Assistant Manager
Jobs Experts Services
Orlando, FL
02.2025 - 06.2025
- Supported team in daily operations to ensure smooth workflow and high-quality service.
- Assisted in managing inventory levels, optimizing stock processes for efficiency.
- Collaborated with staff to implement customer service strategies enhancing guest experiences.
- Facilitated communication between departments, promoting teamwork and information sharing.
- Participated in training sessions on company policies and procedures for new team members.
- Resolved customer inquiries promptly, ensuring satisfaction and fostering loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Host
Margaritaville
Orlando, FL
08.2024 - 02.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Collaborated with kitchen and service staff to enhance overall guest experience.
- Provided menu information and answered questions to assist patrons in dining choices.
- Assisted in training new hosts on procedures and customer service standards.
- Handled guest inquiries and complaints efficiently to maintain satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Courtyard by Marriott
Orlando, FL
04.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels for retail items, ensuring availability for guests.
- Assisted in training new team members on operational procedures and service standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer service management
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Mecatos Cafe
06.2025 - 06.2026
Assistant Manager
Jobs Experts Services
02.2025 - 06.2025
Host
Margaritaville
08.2024 - 02.2025
Cashier
Courtyard by Marriott
04.2024 - 08.2024