Maria Lucia Felix Rangel
Irving,TX
Summary
Dynamic professional with a proven track record at Hilton Hotels Corporation & Ross excelling in customer service and complaint resolution. Skilled in inventory management and operational efficiency, I enhanced customer satisfaction and streamlined processes. Adept at team coordination and problem-solving, I fostered a collaborative environment that improved service ratings and operational success.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Hilton Hotels Corporation
The Colony, TX
11.2024 - Current
- Greeted and assisted guests, ensuring a welcoming environment and prompt service.
- Managed check-in and check-out procedures efficiently, enhancing guest satisfaction.
- Handled phone inquiries and reservations using the Hilton reservation system effectively.
- Collaborated with housekeeping to ensure room readiness and guest comfort.
- Processed payments and maintained accurate financial records at front desk operations.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Resolved guest complaints swiftly, contributing to improved service ratings.
- Maintained organized front desk area, promoting efficiency in daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Stock Supervisor
Ross Dress for Less
Irving, TX
09.2000 - 09.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on inventory management practices and loss prevention strategies.
- Implemented efficient stock replenishment processes to optimize inventory levels and reduce shrinkage.
- Monitored merchandise presentation standards, enhancing overall store appearance and customer experience.
- Coordinated team schedules, ensuring adequate coverage during peak hours for operational efficiency.
- Conducted regular audits of stock levels, maintaining accuracy in inventory records and minimizing discrepancies.
- Collaborated with management to develop strategies for improving sales performance through effective merchandising.
- Led training sessions on best practices for inventory control, fostering a culture of accountability among staff.
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
- Assisted in the development of standard operating procedures for warehouse processes, contributing to overall operational efficiency.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status.
- Monitored inventory turnover rates, adjusting purchasing strategies as needed to minimize overstock situations.
- Ensured compliance with industry regulations pertaining to product handling/storage conditions.
- Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
- Coordinated with transportation partners to ensure timely delivery of shipments, enhancing overall customer satisfaction.
- Set up displays of merchandise to market new products to customers.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Determined staffing needs, developing schedules to staff all shifts.
Education
High School Diploma -
Prepa Oficial
San Luis De La Paz, MexicoSkills
- Customer Service excellence
- Complaint resolution
- Inventory management
- Stock audits
- Team coordination
- Data entry accuracy
- Operational efficiency
- Conflict resolution
- Attention to detail
- Time management
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Oral and writing communication
- File organization
- Initiative-taking
- Multi-line telephone systems
- Inventory control
- Strategic planning
- Supply management
- Multitasking and organization
- Filing and sorting
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton Hotels Corporation
11.2024 - Current
Stock Supervisor
Ross Dress for Less
09.2000 - 09.2025
High School Diploma -
Prepa Oficial