Mariam Haqshenas
Virginia Home Based Counseling
Manassas,VA
15
years of professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Work History
Administrative Assistant
3 Years 6 Months- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained staff directory and company policy handbook for the human resources department.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Oversaw and managed the hiring process and assisted human resources.
Product Manager
6 Years 1 Month- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive quality, flow, and output gains.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Product development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Telemarketing Coordinator
4 Years 2 Months- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, and purchase advantages.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Carried out day-day-day duties accurately and efficiently.
- Provided information about available products and services, membership details, and purchase advantages.
- Made an average of 200 outbound and inbound calls per day.
Education
BBA - Management
High School Diploma
Skills
Microsoft Outlook
Data Entry Documentation
Meeting Minutes
Records Management Systems
Employee Training
Administrative Procedures
Judgment and Decision-Making
Closing and Contract Negotiations
Copying and Scanning
Microsoft Office
File Organization
Customer Engagement
Event and Meeting Planning
Inbound and Outbound Calling
Social Media Oversight
Supervision Abilities
Languages
Persian
Native or Bilingual
Pashto
Limited Working
English
Professional Working
Urdu
Elementary
Additional Information
VA Driver's License
Greencard Holder
Timeline
Administrative Assistant
Virginia Home Based Counseling
12.2022 - CurrentRead More
Product Manager
Afghan Wireless
08.2015 - 09.2021Read More
Telemarketing Coordinator
Afghan Wireless
06.2011 - 08.2015Read More
Lama E Shahid High School
High School Diploma
Read More
Rana University
BBA from Management
Read More