Marian Brown
Tempe,AZ
Summary
Self-motivated Guest Advocate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
Work History
Guest Advocate
Target
Mesa, AZ
04.2017 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
Deli Clerk
Safeway
Phoenix, AZ
07.2016 - 04.2017
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
Direct Support Professional
Chandler Gilbert ARC
Chandler, AZ
06.2013 - 05.2016
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Education
General Studies
Mount Vernon High School
Alexandria, VA06-1984
Skills
- Guest Relations
- Financial Transactions
- Complaint Handling
- Stress Tolerance
- Customer Service
- Client documentation
- Behavioral Management
- Progress Documentation
Timeline
Guest Advocate
Target
04.2017 - Current
Deli Clerk
Safeway
07.2016 - 04.2017
Direct Support Professional
Chandler Gilbert ARC
06.2013 - 05.2016
General Studies
Mount Vernon High School