Mariana Carreon
El Cajon,CA
Summary
Dynamic and dedicated professional with extensive experience as a Front Desk Receptionist at a leading hotel, excelling in guest relations and appointment scheduling. Proven ability to enhance customer experiences through exceptional organizational skills and effective communication, ensuring seamless check-in processes and fostering welcoming environments. Committed to maintaining safety protocols and delivering outstanding service.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Hotel
El Cajon, CA
04.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Caregiver
Medical
San Diego
01.2024 - 02.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
High School Degree -
ECVH
El Cajon, CA08.2017
Skills
- Appointment scheduling
- Guest relations
- Payment processing
- Safety protocols
- Customer service
- Organizational skills
- Listening skills
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hotel
04.2024 - 03.2025
Caregiver
Medical
01.2024 - 02.2025
High School Degree -
ECVH