Mariana Gonzalez
Sunrise,FL
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Lacoste
Sunrise, FL
06.2025 - Current
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Developed strategies to fill high-value responsibility gaps, ensuring alignment with organizational goals.
- Engaged customers proactively to identify their needs and recommend suitable products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Technician Team Leader
HawkLine
Margate, FL
01.2025 - 02.2026
- Performed routine maintenance and repairs on equipment, ensuring optimal functionality
- Diagnosed and resolved technical issues in a timely manner to minimize downtime
- Installed, configured, and tested new hardware and software systems
- Coordinated efforts with diverse teams to analyze and address complex challenges, ensuring effective problem resolution.
- Assisted in the development of standard operating procedures for equipment maintenance and troubleshooting processes
- Facilitated ongoing enhancements by analyzing workflows and recommending effective solutions.
- Oversaw technical operations to enhance service delivery and client satisfaction. Coordinated with cross-functional teams to streamline processes and improve efficiency. Mentored junior technicians to foster skill development and knowledge sharing.
- Trained new technicians on maintenance processes and best practices for equipment care.
- Improved response times by documenting troubleshooting steps for quicker issue resolution.
- Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
Cashier/Customer Service
Chipotle Mexican Grill
Coral Springs, FL
02.2025 - 05.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
Education
Bachelor of Science - Biology (College)
Broward College
Coconut Creek, FL04-2026
High school diploma - undefined
Coral Glades High School
Florida City, FL05-2025
Skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Money handling
- Cash register operation
- Stocking and receiving
- Client service
- Product sales
- Sales expertise
- Meeting deadlines
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Hardware repair
- Attention to detail
- Job site cleanup
- Multitasking and organization
- Customer support
- Call center experience
- Document translation
- Team collaboration
- Flexibility and adaptability
- Technical troubleshooting
Accomplishments
- Design - Responsible for creative design for prominent Miami open visuals.
- Business Development - Initiated two key partnerships which resulted in 3% revenue growth.
- Project Development - Collaborated with team of 5 in the development of visuals.
- Brought in 50 new customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
Certification
- EKG Certification March 2025 to March 2026
- CPR March 2023 to March 2026
- CRP, certificate
- Driver's License
Languages
English
Spanish - Expert
Bilingual
Timeline
Sales Associate
Lacoste
06.2025 - Current
Cashier/Customer Service
Chipotle Mexican Grill
02.2025 - 05.2025
Technician Team Leader
HawkLine
01.2025 - 02.2026
High school diploma - undefined
Coral Glades High School
Bachelor of Science - Biology (College)
Broward College