Mariana Guerrero
Clifton,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled at building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, hardworking, seeking a job internship in business to improve knowledge and experience.
Overview
3
3
years of professional experience
Work History
Server
Darden Restaurant Group
Wayne, NJ
02.2023 - Current
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cashier
White Castle
Clifton, VA
10.2021 - 02.2023
- Enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Retail Sales Associate
Telco Stores
Passaic, IL
01.2020 - 08.2021
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Bachelor of Global Business - Business
William Paterson University of New Jersey
Wayne, NJ05.2024
Associate of International Business - Business
Berkeley College
Woodland Park, NJ04.2022
Skills
- Order Accuracy
- Microsoft Excel
- Negotiation
- Building Customer Loyalty
- Teamwork and Collaboration
- Conflict Resolution
- Attention to Detail
- Adaptability and Dependability
- Computer Skills
- Relationship Development
- Strategy and Execution
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Darden Restaurant Group
02.2023 - Current
Cashier
White Castle
10.2021 - 02.2023
Retail Sales Associate
Telco Stores
01.2020 - 08.2021
Bachelor of Global Business - Business
William Paterson University of New Jersey
Associate of International Business - Business
Berkeley College