Mariana Ibarra
Target
MCALLEN,TX
2
Languages
1
Certification
9
years of professional experience
Detail-oriented customer service professional with experience resolving guest concerns, processing returns, and supporting all store operations. Strong communication, computer skills, and stress tolerance. Demonstrated strong problem-solving skills and effective communication in fast-paced environment. Ready to contribute to smooth daily operations and high customer satisfaction.
Work History
Guest Advocate
4 Years 11 Months- Operated POS systems to complete purchases, apply discounts, and resolve transaction issues efficiently.
- Supported order pickup, drive up, and self-checkout workflows to maintain smooth guest experiences.
- Resolved guest concerns with professionalism, escalating complex issues to leadership when needed.
- Maintained clean, organized service areas and replenished supplies to support daily operations.
- Assisted team members during peak periods by prioritizing tasks and keeping lines moving.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Customer Experience Specialist
3 Months- Resolved customer inquiries using product knowledge, policies, and service tools.
- Assisted customers with product comparisons, features, and purchase decisions.
- Processed returns, exchanges, and order pickups with accuracy and efficiency.
- Updated service records and purchase details in point-of-sale systems.
- Maintained organized merchandising displays and replenished high-demand product areas.
- Addressed escalated concerns with calm communication and policy compliance.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Beauty Consultant
2 Years- Conducted personalized skincare and makeup consultations to recommend suitable product combinations.
- Demonstrated application techniques and product benefits during client appointments and events.
- Educated customers on ingredient details, usage instructions, and routine-building best practices.
- Processed product orders accurately while tracking inventory and client preferences.
- Followed up with customers to support product satisfaction, repeat purchases, and appointment scheduling.
Education
Bachelor of Science - Political Science
Skills
Customer service
Active Listening
Problem Solving
Guest accommodation
Detail-oriented
Computer skills
Exceptional communication
Certification
Certified in Microsoft Office - Word, Excel and Power Point
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Advocate
Target
11.2021 - CurrentRead More
Customer Experience Specialist
Best Buy
09.2021 - 12.2021Read More
Beauty Consultant
Mary Kay
02.2018 - 02.2020Read More
University of Rio Grande Valley
Bachelor of Science from Political Science
Read More