Mariana Saucedo
Miami,FL
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Im also a Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Dental Front Office Receptionist
Smiles Of Kendall
05.2024 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
Denatl Receptionist
Amercian Dental Clinc
03.2024 - 04.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
Sales Associate
Boss
07.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Victoria's Secret & PINK
09.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Biology
Doral Colleage
Doral, FL05.2023
Bachelor of Science - Biology
Florida International University
Miami, FL06.2027
Skills
Dental Terminology
HIPAA Compliance
Patient Scheduling
Office Organization
Insurance Verification
Document Preparation
Excellent multitasking capability
Incoming Call Reception
Team Collaboration
Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Front Office Receptionist
Smiles Of Kendall
05.2024 - Current
Denatl Receptionist
Amercian Dental Clinc
03.2024 - 04.2024
Sales Associate
Boss
07.2023 - 02.2024
Sales Associate
Victoria's Secret & PINK
09.2022 - 06.2023
Associate of Science - Biology
Doral Colleage
Bachelor of Science - Biology
Florida International University
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