Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Marianne Quigley Colsch

Summary

Developed leadership and team-building skills in dynamic customer service environment, managing diverse teams and resolving complex issues effectively. Excels in communication and conflict resolution, consistently driving improvements in customer satisfaction. Seeking to transition into new field where these transferable skills can be applied to achieve impactful outcomes.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Dollar General
10.2024 - Current
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Medical Claims Analyst

Medical Center Anesthesiologist
02.2024 - 10.2024
  • Verified patient insurance coverage and benefits for medical claims.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Negotiated with health care providers to reach mutually beneficial agreements on contested claim amounts.
  • Maintained regulatory compliance by staying current with industry guidelines, state laws, and federal regulations.

Experience Specialist

UnityPoint Health
06.2021 - 02.2024
  • Maintained up to date medical insurance records for accuracy of all claims at family practice.
  • Processed daily payments, reconciled daily account receivable activity and deposits.
  • Collaborated with team members to handle patient requirements from check- in to check- out.
  • Submitted purchase orders for items required for the clinic.

Benefits Analyst

Holmes Murphy
02.2019 - 12.2020
  • Administered employee medical, dental and life Insurance working with carriers.
  • Resolved and researched client inquiries regarding insurance and employee benefits.
  • Provided team support creating and mailing mass projects.

Mortgage Claims Analyst

Wells Fargo & Company
01.2012 - 02.2019
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Worked closely with legal counsel when necessary during complex cases involving litigation or arbitration proceedings related to disputed claim outcomes.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.

Education

Business Management -

Central City Business Institute
Syracuse, NY
05.1994

Business Management -

Johnson & Wales University
Providence, RI
05.1993

Skills

  • Customer relations
  • Goals and performance
  • Work Planning and Prioritization

Interests

Just Between Friends Des Moines, IA Communications Manager March 2015 - current

Timeline

Assistant Store Manager

Dollar General
10.2024 - Current

Medical Claims Analyst

Medical Center Anesthesiologist
02.2024 - 10.2024

Experience Specialist

UnityPoint Health
06.2021 - 02.2024

Benefits Analyst

Holmes Murphy
02.2019 - 12.2020

Mortgage Claims Analyst

Wells Fargo & Company
01.2012 - 02.2019

Business Management -

Johnson & Wales University

Business Management -

Central City Business Institute

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Marianne Quigley Colsch