Mariano Lara
Frederick,MD
Summary
Energetic and professional individual with experience in customer service that wants to expand his knowledge and work hard to get ahead in life.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Manager
UP ON MARKET
Frederick, MD
06.2023 - 10.2024
- Monitored system performance to ensure optimal operation of servers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
Barista
Delizia Cafe
Frederick, MD
05.2021 - 07.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Placed orders with suppliers for delivery of products required for daily operations.
Fraud Analyst
Capital One
San Jose, Costa Rica
12.2019 - 02.2021
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Filed fraud reports through the phone with customers.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Conducted interviews with customers to verify their identity and validate information.
Education
High School Diploma -
SAINT JOHN BAPTIST
SAN JOSE CR11-2018
Certificate - Personal Fitness Training
NASM
VirtualSkills
- Customer service
- Attention to detail
- Positive energy
- Compliant
- Multitasking
- Sales skills
- Under pressure performance
Certification
SAFE ALCOHOL SERVICE SAS
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server Manager
UP ON MARKET
06.2023 - 10.2024
Barista
Delizia Cafe
05.2021 - 07.2023
Fraud Analyst
Capital One
12.2019 - 02.2021
High School Diploma -
SAINT JOHN BAPTIST
Certificate - Personal Fitness Training
NASM
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