Maria T Castillo
Houston,TX
Summary
Detail-oriented professional with strong communication skills. Experienced in managing office operations, document preparation, and meeting coordination. Proven ability to improve service delivery processes and enhance customer relationships. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
- Establish annual objectives for professional growth.
- Keep pace with developments in the discipline.
- Learn and apply technologies that support professional and personal growth.
- Participate in the evaluation process.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Destiny Care Services
Houston, TX
10.2024 - 02.2026
- Review and respond to billing and receivables.
- Research and process accounting transactions related to internal or external customer requests.
- Process accounting transactions on financial subsidiary systems and the general ledger.
- Provide information and prepare adjusting entries as needed.
- Communicate discrepancies to policy owners, administrators, field force and internal contacts.
- Daily processing of incoming wires, providing backup to other areas as needed on wire payments.
- Build and maintain effective working relationships with policy owners, list bill administrators, brokers, Master General Agents, field force, and home office staff.
- Process and manage stale dated checks and premium waivers as directed.
- Build legally defensible billing and policy files for financial reporting compliance.
- Scan, document and image completed batches and billing changes.
- Complete special projects and tasks as assigned.
Office Manager
Human Services Center
Houston, TX
11.2015 - 04.2023
- Managed daily office operations and maintained efficient administrative processes.
- Coordinated schedules and meetings for staff and external stakeholders.
- Oversaw supply inventory, ensuring availability of essential office materials.
- Implemented filing systems to organize client records and confidential information.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed effective communication strategies between departments within the organization.
Education
GED -
San Jacinto College
Pasadena, TX04-2007
Skills
- Document management
- Filing management
- Office management
- Data entry
- Meeting coordination
- Customer relationship management
- Supply inventory management
- Effective communication
- Attention to detail
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- 10 key by touch
- Ability to make procedural decisions and judgments on sensitive, confidential issues
- Dependable and flexible
- Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel
- Strong data and records management skills
- Letter preparation
- Multi-line phones
- Office administration
Education and Training
other
Timeline
Administrative Assistant
Destiny Care Services
10.2024 - 02.2026
Office Manager
Human Services Center
11.2015 - 04.2023
GED -
San Jacinto College